[AusNOG] TBB NBN Issue (Duplicate FNN)

[Russell Langton]

Hi Jarryd,

I've sent you are direct email to get this circus sorted.

On Tue, Aug 29, 2017 at 12:33 PM, Jarryd Sullivan <
Jarryd.Sullivan at area9.com.au> wrote:

> G'day, wondering if anyone has ever heard of Telstra accidently allocating
> a customer's new TBB NBN installation a different FNN than that of their
> existing Telstra account? The one that was allocated is a duplicate of
> another Telstra customer (not related in any way shape or form) in SA
> apparently, which has caused my customer to get allocated an IP address
> which is the same as the SA customers ADSL service. This is causing no
> dataflow.
>
> We've spoken with the Telstra support multiple times, they've had tech
> visits and those techs spoke to the "NBN Back of House team" which
> confirmed it's a duplicate IP issue hence why we have no data flow on the
> TBB NBN service. So the process was meant to be get a new FNN and IP
> address which has apparently been done, but now Telstra are telling us that
> we need to configure our router correctly to get the new IP we've been
> allocated working. The router is configured to get a DHCP lease (as has
> always been the requirement by Telstra NBN services) and we're still being
> allocated the old IP.
>
> We've spoken with the account manager whom keeps getting tech support to
> call us back but we're going around in circles with a customer that's had
> absolutely no internet since the 21st of this month.
>
> Hoping someone has come across this before or has any idea as to where we
> can go next above the account manager who doesn't seem to be putting us in
> touch with the right people.
>
> Replies off list please, thanks
>
> Jarryd Sullivan
>
>
>
>
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