[AusNOG] Complexity is not an excuse for an industry-wide cop-out (was Re: Conroy quit.)

[Mark Smith]

On 19 Sep 2016 10:38 AM, "James Gray" <james at gray.net.au> wrote:
>
> There’s an age-old truism:
>
> Fast, cheap, reliable - pick two. “Best” is subjective, as you allude to,
and based entirely on which two an individual prioritises.
>

I think you're assuming the buyer understands what and how much 'best' and
'fast' they're sacrificing when they choose to go 'cheap'.

Ask somebody non-technical how many Mbps they'd need to stream a Netflix
video in HD. If they can't answer that sort of question, how can the ISP
industry expect them to make an informed decision between 12/1, 25/5, 50/20
or 100/40 speed plans? I'd also wonder how many ISP sales agents can
accurately answer that sort of question.

Since most consumers don't understand the metric, the safest thing to buy,
and the thing they've lead to believe is the safest thing to buy is "as
fast as possible" that they can afford. When they do that, yet still can't
achieve their intended outcome e.g. watch a Netflix steam in HD without
buffering, their going to be very disappointed and angry very quickly.

As the ACCC has become involved, I think this is a wide spread problem, and
there is a chance there will be regulation. The trouble with regulation of
product or service features or prices is that it can constrain innovation -
it isn't possible to provide a product or service outside of the
regulation's parameters, even if there is demand for that new type of
product or service.


> Cheers,

>
> James
>
>
>> On 19 Sep 2016, at 10:04 AM, Karl Hardisty <karl at mothership.co.nz> wrote:
>>
>> That’s NZ in a nutshell.
>>
>> I’m the admin of a community FB group, and at least twice a week someone
posts asking who has the ‘best’ internet. By ‘best’, they of course mean
cheapest. At least 3 times a week there is someone asking if anyone else is
‘having issues with ISP X’.  On average, one - if not two - of these posts
are from individuals who posts two months earlier asking who the ‘best’ ISP
is…
>>
>> The complaints run from offshore support to streaming. Thanks to
TrustPower, ~$55/m is the go-to rate for unlimited fibre, as they’re doing
a grab for marketshare, and Spark, Vodafone etc are price matching.
>>
>> Be careful what you wish for...
>>
>> lE karl at mothership.co.nz lW mothership.co.nz  lA PO Box 99814,
Newmarket  lM 021 999 990 lP 974 3171
>>
>>
>>
>>> On 19/09/2016, at 11:48 AM, Nick Stallman <nick at agentpoint.com> wrote:
>>>
>>> I thought most consumers bought the cheapest internet possible then
just complain loudly when their 4 Apple TV's can't stream at the same time
at 4k.
>>>
>>>
>>> On 17/09/16 14:41, Chris Brown wrote:
>>>>
>>>>
>>>>
>>>> On 17 September 2016 at 10:45, Mark Newton <newton at atdot.dotat.org
<mailto:newton at atdot.dotat.org>> wrote:
>>>>
>>>>    The practical effect of the NBN has been (and will continue to be)
>>>>    to mostly destroy innovation with respect to speed.
>>>>
>>>>
>>>> Do people really care about speed in terms of numbers? I'd say they
care about functionality. I want my Netflix to start instantly and in HD -
every time. I don't really care how or why - thats why I pay the ISP.
People realise that if they want 4 of their AppleTV's to do that at the
same time they need to pay a little more.
>>>>
>>>>
>>>> I only run a speedtest when things aren't doing what i want at that
point in time and I don't really care if SpeedTest shows me 103Mbit/s from
Alaska if at the same time I'm staring at iTunes telling me my movie will
start playing in 43 hours. That means designing your networks to support
this traffic from the customer  all the way to the content, including doing
what's needed to move that content closer and making sure it works properly
all the time (rapid dns, etc)
>>>>
>>>> Chris.
>>>>
>>>>
>>>>
>>>>
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>>>
>>>
>>> --
>>> Nick Stallman
>>> Technical Director
>>> Agentpoint Pty Ltd
>>> The Real Estate Web Developers
>>> Melbourne | Sydney | Miami
>>> nick at agentpoint.com
>>> www.agentpoint.com.au | www.zooproperty.com | www.ginga.com.au |
www.business2.com.au
>>>
>>> Business2.com.au is a real estate agent information website that helps
you understand Portals, Technology and comes with FREE tools to help your
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>>
>>
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