[AusNOG] Complexity is not an excuse for an industry-wide cop-out (was Re: Conroy quit.)

[Karl Hardisty]

That’s NZ in a nutshell. 

I’m the admin of a community FB group, and at least twice a week someone posts asking who has the ‘best’ internet. By ‘best’, they of course mean cheapest. At least 3 times a week there is someone asking if anyone else is ‘having issues with ISP X’.  On average, one - if not two - of these posts are from individuals who posts two months earlier asking who the ‘best’ ISP is…

The complaints run from offshore support to streaming. Thanks to TrustPower, ~$55/m is the go-to rate for unlimited fibre, as they’re doing a grab for marketshare, and Spark, Vodafone etc are price matching. 

Be careful what you wish for...

lE karl at mothership.co.nz <mailto:karl at mothership.co.nz> lW mothership.co.nz <http://mothership.co.nz/>  lA PO Box 99814, Newmarket  lM 021 999 990 lP 974 3171



> On 19/09/2016, at 11:48 AM, Nick Stallman <nick at agentpoint.com> wrote:
> 
> I thought most consumers bought the cheapest internet possible then just complain loudly when their 4 Apple TV's can't stream at the same time at 4k.
> 
> 
> On 17/09/16 14:41, Chris Brown wrote:
>> 
>> 
>> On 17 September 2016 at 10:45, Mark Newton <newton at atdot.dotat.org <mailto:newton at atdot.dotat.org>> wrote:
>> 
>>    The practical effect of the NBN has been (and will continue to be)
>>    to mostly destroy innovation with respect to speed.
>> 
>> 
>> Do people really care about speed in terms of numbers? I'd say they care about functionality. I want my Netflix to start instantly and in HD - every time. I don't really care how or why - thats why I pay the ISP.  People realise that if they want 4 of their AppleTV's to do that at the same time they need to pay a little more.
>> 
>> 
>> I only run a speedtest when things aren't doing what i want at that point in time and I don't really care if SpeedTest shows me 103Mbit/s from Alaska if at the same time I'm staring at iTunes telling me my movie will start playing in 43 hours. That means designing your networks to support this traffic from the customer  all the way to the content, including doing what's needed to move that content closer and making sure it works properly all the time (rapid dns, etc)
>> 
>> Chris.
>> 
>> 
>> 
>> 
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> 
> -- 
> Nick Stallman
> Technical Director
> Agentpoint Pty Ltd
> The Real Estate Web Developers
> Melbourne | Sydney | Miami
> nick at agentpoint.com <mailto:nick at agentpoint.com>
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