[AusNOG] Repeated NBN traffic flow issue

[Brendan Halley]

Sorry Philip, should have mentioned, they are fibre services.

Brendan

On 8 Sep 2016 11:05 AM, "Philip Loenneker" <Philip.Loenneker at tasmanet.com.au>
wrote:

> Thanks Brendan. Were those fibre or wireless services?
>
>
>
> *From:* Brendan Halley [mailto:brendan at halley.net.au]
> *Sent:* Thursday, 8 September 2016 10:57 AM
> *To:* Philip Loenneker <Philip.Loenneker at tasmanet.com.au>
> *Cc:* ausnog at lists.ausnog.net
> *Subject:* Re: [AusNOG] Repeated NBN traffic flow issue
>
>
>
> I have had this issue personally at two different residences in Tasmania
> on multiple occasions.
>
> The only fix I have found is cutting the power to the NTD for ~1 hour then
> connecting it again and everything seems to work normally. I haven't been
> able to narrow down the conditions it requires to occur as it's seemingly
> random.
>
> Brendan
>
>
>
> On 8 Sep 2016 9:14 AM, "Philip Loenneker" <Philip.Loenneker at tasmanet.
> com.au> wrote:
>
> Hi all,
>
>
>
> A regular problem we have with our fibre and wireless NBN tails is that we
> get what appears to be one-way traffic. We see DHCP requests from the CPE
> (we use IPoE), we respond to them, but the CPE does not get the response.
> We have confirmed this on several occassions with packet captures at the
> NTD. I think we’ve had over 20 cases this year, and we appear to have
> gotten 4 cases in the past 24 hours. These are services that were working
> fine, and suddenly stopped. Lodging tickets with NBN is usually very drawn
> out, with the services ending up back online eventually, with responses
> that range from “we detected a problem and fixed it” to “everything checked
> out ok, no issues” but they mysteriously start working again. Naturally, we
> do things like isolation tests, port resets, change of CPE etc.
>
>
>
> Has anyone else had any similar issues? Does anyone have any tips they can
> provide to help us expedite resolution to these issues? I’m sure it’s no
> surprise to everyone on this list that the customers get angry at us for
> poor service, despite our part of the connection working correctly.
>
>
>
> Regards,
>
> Philip
>
>
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