[AusNOG] Repeated NBN traffic flow issue

[Russell Langton]

Hi Philip,

It might be worth checking in the service portal if there are any recent
nbn changes against these services.

On Thu, Sep 8, 2016 at 9:34 AM, Philip Loenneker <
Philip.Loenneker at tasmanet.com.au> wrote:

> We have just had another 5 services reporting the same issue...
>
> This is in Tasmania, covering many areas of the state.
>
> -----Original Message-----
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Philip
> Loenneker
> Sent: Thursday, 8 September 2016 9:21 AM
> To: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Repeated NBN traffic flow issue
>
> Hi Patrick,
>
> Thanks, I had forgotten about that! The CPE's in question range from
> Netgear to TP-Link to Mikrotik and others. We have seen it happen with
> Windows devices connected directly to the NTD.
>
> Any idea if this issue ever becomes apparent after a firmware update of
> the NTD?
>
> The 4 services that showed this issue since yesterday all started around
> the same time (2pm-ish), but some are over 200km apart.
>
> Regards,
> Philip
>
> -----Original Message-----
> From: Patrick Ohearn [mailto:pat at ge3k.net]
> Sent: Thursday, 8 September 2016 9:15 AM
> To: Philip Loenneker <Philip.Loenneker at tasmanet.com.au>
> Cc: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Repeated NBN traffic flow issue
>
> Hi Philip,
>
> See Matt Carter's thread from Dec 2015 - http://lists.ausnog.net/
> pipermail/ausnog/2015-December/033838.html
>
> This issue was resolved with NBN updating firmware on NTD'd early this
> year. I wonder if this bug has been re-introduced again in recent firmware
> updates.
>
> On 8 September 2016 at 09:13, Philip Loenneker <Philip.Loenneker at tasmanet.
> com.au> wrote:
> > Hi all,
> >
> >
> >
> > A regular problem we have with our fibre and wireless NBN tails is
> > that we get what appears to be one-way traffic. We see DHCP requests
> > from the CPE (we use IPoE), we respond to them, but the CPE does not
> > get the response. We have confirmed this on several occassions with
> > packet captures at the NTD. I think we’ve had over 20 cases this year,
> > and we appear to have gotten 4 cases in the past 24 hours. These are
> > services that were working fine, and suddenly stopped. Lodging tickets
> > with NBN is usually very drawn out, with the services ending up back
> > online eventually, with responses that range from “we detected a
> > problem and fixed it” to “everything checked out ok, no issues” but
> > they mysteriously start working again. Naturally, we do things like
> isolation tests, port resets, change of CPE etc.
> >
> >
> >
> > Has anyone else had any similar issues? Does anyone have any tips they
> > can provide to help us expedite resolution to these issues? I’m sure
> > it’s no surprise to everyone on this list that the customers get angry
> > at us for poor service, despite our part of the connection working
> correctly.
> >
> >
> >
> > Regards,
> >
> > Philip
> >
> >
> > _______________________________________________
> > AusNOG mailing list
> > AusNOG at lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
> >
>
>
>
> --
> Email: pat at ge3k.net
> IM: pat at ge3k.net
> Site: http://ge3k.net
>
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