[AusNOG] Telstra DOT modem options

[Mark Smith]

On 26 May 2016 4:12 PM, "Bradley Amm" <Bradley.Amm at telethonkids.org.au>
wrote:
>
> That seem like tin foil hat thing
> Do you have evidence to back this up
>

It makes complete sense. Telstra need to minimise their support costs
because it sounds like these are cheap and cheerful plans low end business
plans.

Single device type and remote operational access would significantly reduce
those costs.

About the only thing I would disagree with is Telstra making you buy the
device and then not giving you access to it. Either they own and operate
it, or they let you bring your own device and then increase the price of
the service to cover the inevitable larger service support costs.

Customisation and flexibility at a one size fits most pricing model can't
work unless you want to make a loss.

Regards,
Mark.

>
> -----Original Message-----
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of
Michael White
> Sent: Thursday, 26 May 2016 1:30 PM
> To: 'Jason Xiros' <jason.xiros at gmail.com>
> Cc: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Telstra DOT modem options
>
> One thing to keep in mind as well is that these Telstra supplied routers
have a hidden Telstra account and dynDNS service that allows them to
remotely connect and make changes to the router. Removing this account will
result in them saying it is faulty and shipping a new one.
>
> Michael
>
>
>
> -----Original Message-----
> From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jason
Xiros
> Sent: Thursday, 26 May 2016 2:47 PM
> To: Jarryd Sullivan
> Cc: ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] Telstra DOT modem options
>
>
> Hi Jarryd,
>
> Appreciate the insight - thank you. We no longer have a tame Telstra AM,
so will perhaps badger support a bit more.
>
>
> Kind regards,
>
> Jason
>
>
>
> On 26 May 2016, at 12:38 pm, Jarryd Sullivan <Jarryd.Sullivan at area9.com.au>
wrote:
>
> > Hey Jason,
> >
> > Have had experience with a number of the DOT services both using the
DEVG2020 and the newer v7610. In both cases we've experienced a heap of
issues as you've described. We attempted to put in Cisco 887VA's and found
they do not work on DOT services. When speaking to the DOT team they
advised us the device supplied is the only device able to authenticate the
service. We tried MAC address spoofing on the Cisco however still found the
same issue. Have not spent any more time around getting them working.
Unfortunately for NBN and DSL we've had to in both cases get the customer
to provision a 2nd internet service as a work around.
> >
> > I did manage to have a customer that argued enough with their account
manager to get the device restrictions removed and we have a single DOT
service working with a Cisco 887VA, however it took a lot of battling to
get Telstra to let this happen.
> >
> > Jarryd Sullivan
> >
> >
> > From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of
Jason Xiros
> > Sent: Thursday, 26 May 2016 11:44 AM
> > To: ausnog at lists.ausnog.net
> > Subject: [AusNOG] Telstra DOT modem options
> >
> >
> > I'm not happy with our Telstra Netgear v7610 -
> > * regular DSL dropouts
> > * unable to change the hostname (seriously!)
> > * no snmp management
> > * unconventional shape wastes a lot of space in the rack
> >
> > Has anybody tried replacing it with something more enterprise-friendly
(like a Cisco 887VA)
> >
> > Is there any reason why that shouldn't work?
> >
> > Many thanks,
> > Jason
> >
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