[AusNOG] Speedtest results

Tue Dec 6 19:24:29 EST 2016

http://wpmedia.news.nationalpost.com/2011/11/tolls1122.jpg?quality=65&strip=all&w=620

On 6 December 2016 at 18:02, paul+ausnog at oxygennetworks.com.au <
paul+ausnog at oxygennetworks.com.au> wrote:

> Thanks Guys, some good suggestions here.
>
>
>
> We use Cacti to provide real-time graphs for customers so the information
> is there, I just think a simple graphic would help as well, I might use
> some of these suggestions and see if I can put something together and will
> happily share it if I can.
>
>
>
> Regards
>
> Paul
>
>
>
> *From:* Mark Smith [mailto:markzzzsmith at gmail.com]
> *Sent:* Tuesday, 6 December 2016 5:58 PM
> *To:* paul+ausnog at oxygennetworks.com.au
> *Cc:* AusNOG Mailing List
>
> *Subject:* Re: [AusNOG] Speedtest results
>
>
>
>
>
>
>
> On 6 Dec. 2016 17:37, "paul+ausnog at oxygennetworks.com.au" <
> paul+ausnog at oxygennetworks.com.au> wrote:
>
> Sorry guys, I think maybe my point wasn’t explained correctly.
>
>
>
> We are an ISP, we provide a service, let’s say at 20M for the customer.
>
> The service is delivered at 20M so there are no issues, however when the
> customer does a speed test at 12:35PM for example they see 4.8Mbit/s down
> and 12Mbit/s up (pie in the sky figures of course)
>
> So then they complain that they aren’t getting 20M because the speed test
> says they aren’t, even though 5 staff are using you tube and they have
> email coming through and other typical internet traffic which is consuming
> some of their bandwidth.
>
>
>
> So what I am looking for is some simple layman diagram which shows some
> traffic and a link and what happens when you do a speed test whilst there
> is other traffic on that link to show that they will never get full speed
> on a speed test whilst they are actually using the link.
>
> Thoughts ?
>
>
>
>
>
> Draw it yourself, brand it and that distinguishes you from your
> competitors.
>
>
>
> You can use this to get some ideas as to what to show.
>
>
>
> https://www.slideshare.net/mobile/MarkSmith214/why-isps-
> cant-guarantee-internet-performance
>
>
>
> Thanks
>
> Paul
>
>
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *Paul
> Wilkins
> *Sent:* Tuesday, 6 December 2016 12:55 PM
> *To:* AusNOG Mailing List
> *Subject:* Re: [AusNOG] Speedtest results
>
>
>
> If the customer can never get 20Mbps from anywhere, at 3:00am, you would
> definitely have grounds of appeal to the ACCC or the telecoms ombudsman.
>
> But otherwise, we're back to the problem of referring the problem to
> someone else, in this case lawyers, to decide what your offer of
> stoichometric service guarantees actually means. And no one is offering end
> to end performance guarantees on a transit service.
>
> Kind regards
>
> Paul Wilkins
>
>
>
> On 6 December 2016 at 12:36, Mark Smith <markzzzsmith at gmail.com> wrote:
>
>
>
>
>
> On 6 Dec. 2016 12:09, "Paul Wilkins" <paulwilkins369 at gmail.com> wrote:
>
> I don't think a diagramme is going to explain the complex stoichometric
> behaviour of a packet switched network where traffic metrics -
> throughput/latency/packet loss - are characterised by the complex
> interrelationships of multiple time domain congested queues within a
> distributed network.
>
> I rather think that rather than addressing the fundamental ontological
> question "what is network performance", the inclination, across the
> industry, is to reach for a diagramme, that says the performance isn't my
> problem, it's someone else's problem. Frustratingly or perhaps
> conveniently, without ever actually explaining what performance is, you
> will never identify the causes of performance problems. So the answer to
> the customer remains, there is no problem, or if there is, it's not our
> responsibility and there's nothing we can do about it.
>
>
>
> It's your responsibility to ensure the customer can get what you're
> selling them.
>
>
>
> If the OP's customer can never ever get 20Mbps from anywhere, then I'd
> think that is in breach of ACCC consumer guarantees, specifically, for a
> Service,
>
>
>
>    - be fit for the purpose or give the results that you and the business
>    had agreed to
>
>
>
> https://www.accc.gov.au/consumers/consumer-rights-
> guarantees/consumer-guarantees
>
>
>
>
>
>
>
> Kind regards
>
> Paul Wilkins
>
>
>
> On 5 December 2016 at 13:25, paul+ausnog at oxygennetworks.com.au <
> paul+ausnog at oxygennetworks.com.au> wrote:
>
> Hi All, many of us would be familiar with the complaints from customers
> about not getting the speeds they pay for, this doesn’t really matter if
> it’s ADSL, NBN, Ethernet, whatever really.
>
>
>
> We have found that as with most people the average customer expects their
> 20M Ethernet connection to still deliver 20M from their test on
> speedtest.net even when people are using it and consuming it, so I was
> wondering if anybody has come across a diagram in their travels which
> depicts the capacity of an Internet connection and shows data traversing
> that so that we can give customers a visual representation of what is
> actually happening on their connection when they do their speed test.
>
>
>
> I have had a bit of a scour around already but can’t really find anything
> which jumps out at me and helps me get this information across simply, you
> know what they say, a picture tells a thousand words.
>
>
>
> Regards
>
> Paul
>
>
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
>
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
>
>
>
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
>
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20161206/8fa1d24e/attachment.html>