[AusNOG] Speedtest results

[Mark Smith]

On 6 Dec. 2016 12:09, "Paul Wilkins" <paulwilkins369 at gmail.com> wrote:

I don't think a diagramme is going to explain the complex stoichometric
behaviour of a packet switched network where traffic metrics -
throughput/latency/packet loss - are characterised by the complex
interrelationships of multiple time domain congested queues within a
distributed network.

I rather think that rather than addressing the fundamental ontological
question "what is network performance", the inclination, across the
industry, is to reach for a diagramme, that says the performance isn't my
problem, it's someone else's problem. Frustratingly or perhaps
conveniently, without ever actually explaining what performance is, you
will never identify the causes of performance problems. So the answer to
the customer remains, there is no problem, or if there is, it's not our
responsibility and there's nothing we can do about it.


It's your responsibility to ensure the customer can get what you're selling
them.

If the OP's customer can never ever get 20Mbps from anywhere, then I'd
think that is in breach of ACCC consumer guarantees, specifically, for a
Service,


   - be fit for the purpose or give the results that you and the business
   had agreed to


https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees



Kind regards

Paul Wilkins

On 5 December 2016 at 13:25, paul+ausnog at oxygennetworks.com.au <
paul+ausnog at oxygennetworks.com.au> wrote:

> Hi All, many of us would be familiar with the complaints from customers
> about not getting the speeds they pay for, this doesn’t really matter if
> it’s ADSL, NBN, Ethernet, whatever really.
>
>
>
> We have found that as with most people the average customer expects their
> 20M Ethernet connection to still deliver 20M from their test on
> speedtest.net even when people are using it and consuming it, so I was
> wondering if anybody has come across a diagram in their travels which
> depicts the capacity of an Internet connection and shows data traversing
> that so that we can give customers a visual representation of what is
> actually happening on their connection when they do their speed test.
>
>
>
> I have had a bit of a scour around already but can’t really find anything
> which jumps out at me and helps me get this information across simply, you
> know what they say, a picture tells a thousand words.
>
>
>
> Regards
>
> Paul
>
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>

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