[AusNOG] Speedtest results

[paul+ausnog at oxygennetworks.com.au]

Hi All, many of us would be familiar with the complaints from customers about not getting the speeds they pay for, this doesn't really matter if it's ADSL, NBN, Ethernet, whatever really.
 
We have found that as with most people the average customer expects their 20M Ethernet connection to still deliver 20M from their test on speedtest.net even when people are using it and consuming it, so I was wondering if anybody has come across a diagram in their travels which depicts the capacity of an Internet connection and shows data traversing that so that we can give customers a visual representation of what is actually happening on their connection when they do their speed test.
 
I have had a bit of a scour around already but can't really find anything which jumps out at me and helps me get this information across simply, you know what they say, a picture tells a thousand words.
 
Regards
Paul
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