[AusNOG] NetRegistry/TPP & Telstra DNS problem

[Chad Kelly]

On 5/14/2015 2:34 PM, Nick Stallman wrote:
> I think it is more a issue on Telstra's end of some kind.
> With so many people reporting similar issues and Telstra being the 
> only common denominator.
>
> E.g. when we had this issue we asked our clients which ISP they had 
> and every single one was Telstra.
> Every test I could perform on our servers came back fine.
>
>

Oh yes I agree its a Telstra issue.
Its a worry that it took so long for the issues to be fixed.

I have a wholesale account with Uber Global who Melbourne IT also now own.
Maybe they need to share knowledge between the brands a bit more to come 
up with solutions that work for all of their brands.
Having direct contacts within the organisation helps a lot, thats why I 
choose venders carefully as at the end of the day all the clients care 
about is that their hosting providers services work and if something 
goes wrong they will contact the hosting provider and bitch untill the 
issue is resolved.
In the customers eyes it is always the fault of their provider.
Good communication with clients helps to prevent customers getting 
annoyed as well.
But you need to have good vender contacts as well.

-- 
Chad Kelly
Manager
CPK Web Services
web www.cpkws.com.au
phone 03 9013 4853