[AusNOG] Vocus Melbourne Outage

[Skeeve Stevens]

I agree.

Ausnog is not your monitoring platform.


...Skeeve


--

Skeeve Stevens - The ISP Guy

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On Thu, Jan 8, 2015 at 8:42 AM, Mark ZZZ Smith <markzzzsmith at yahoo.com.au>
wrote:

>
>
> So this email reads to me like your first action after discovering an
> apparent fault *inside* the TPG network was to bother 2000+ AusNOG
> subscribers with a traceroute output that doesn't even demonstrate that
> Vocus are involved.
>
> If this is the case, then you should be doing a lot more troubleshooting
> if you send out an "is it up" email to the mailing list.
>
> TPG are your upstream provider, so you should first be lodging a fault
> with them and letting them sort out what the fault with their network is
> (whether it is their own gear or somebody else's service).
>
> If you did contact TPG before sending this email, you still really
> shouldn't be bothering this list as you just need to wait until TPG get it
> fixed (and perhaps spend time investigating redundant connectivity if
> they're taking too long.)
>
> People need to remember that this list isn't the first point of contact
> for solving trivial faults (and in the networks that are operated by many
> people on this list, a broken link is a trivial fault).
>
> I'll assume you haven't read the new charter; it includes both good and
> (very) bad examples of fault emails, and your's is pretty close to the bad
> one:
>
>
> GOOD:
>
>
> Hi,
>
> We are seeing problems with packets to ISP X disappearing into the
> ether at A.B.C.D, but only when traversing ISP Y and ISP Z.
> This only happens on the waxing moon from a random set of IP addresses.
>
> Has anyone else seen this problem? How did you resolve it?
> We have not been able to get in touch with either ISP Y or ISP Z
> through the normal channels and I'm not sure they are aware of it.
>
> S. Marty,
> AweSome Nets Limited
>
>
>
> VERY BAD:
>
> Can someone from ISP X please contact me off list. You are broken.
>
> A. Dolt,
> Dolt Network Services Pty Ltd
>
>
>
>
> >________________________________
> > From: Daniel <daniel at dwatson.me>
> >To: ausnog at lists.ausnog.net
> >Sent: Wednesday, 7 January 2015, 22:50
> >Subject: [AusNOG] Vocus Melbourne Outage
> >
> >
> >
> >Gday Noggers
> >
> >Anybody else having issues with Vocus in Melbourne?
> >
> >C:\Users\danie_000>tracert 103.18.204.2
> >
> >Tracing route to 2-204-18-103.static.glovine.com.au [103.18.204.2]
> >over a maximum of 30 hops:
> >
> >  1    <1 ms    <1 ms    <1 ms  192-168-1-1.tpgi.com.au [192.168.1.1]
> >  2    30 ms    30 ms    30 ms  10.20.20.196
> >  3    32 ms    37 ms    30 ms  nme-sot-dry-agr1-Te1-6.tpgi.com.au
> [202.7.173.14
> >1]
> >  4    32 ms    31 ms    62 ms  nme-sot-dry-crt2-Te0-1-0-5.tpgi.com.au
> [203.29.1
> >40.189]
> >  5    42 ms    42 ms    43 ms  203-219-106-237.tpgi.com.au
> [203.219.106.237]
> >  6    42 ms    43 ms    42 ms  syd-gls-har-int1-be-20.tpgi.com.au
> [203.29.129.1
> >95]
> >  7     *        *        *     Request timed out.
> >  8     *        *        *     Request timed out.
> >  9     *        *        *     Request timed out.
> >10     *        *        *     Request timed out.
> >11     *        *        *     Request timed out.
> >12     *        *        *     Request timed out.
> >13     *        *        *     Request timed out.
> >14     *        *        *     Request timed out.
> >15     *        *        *     Request timed out.
> >16     *        *        *     Request timed out.
> >17     *        *        *     Request timed out.
> >18     *        *        *     Request timed out.
> >19     *        *        *     Request timed out.
> >20     *        *        *     Request timed out.
> >21     *        *        *     Request timed out.
> >22     *        *        *     Request timed out.
> >23     *        *        *     Request timed out.
> >24     *        *        *     Request timed out.
> >25     *        *        *     Request timed out.
> >
> >
> >D.
> >_______________________________________________
> >AusNOG mailing list
> >AusNOG at lists.ausnog.net
> >http://lists.ausnog.net/mailman/listinfo/ausnog
> >
> >
> >
> _______________________________________________
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> AusNOG at lists.ausnog.net
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>
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