[AusNOG] Anyone from tpp on list?

[Jared Hirst]

Really? You didn't have a stab at the offshore call centres? You need to
read what you wrote buddy. This email contradicts itself so bad that I'm
not even going to waste time replying :-)

Will you be at ausnog so we can catch up?

On Monday, September 1, 2014, ANSA SERVERS <info at ausnetservers.net.au>
wrote:

> Hi Ross,
>
> I tried to convey that in my reply however was accused of being raciest. I
> have nothing against the workers themselves, they are just trying to do
> their jobs my problem is with the employers who have no care or respect
> accept for making as much money as possible and paying the minimum amount
> of money.
>
> There ARE skilled workers in Australia if you choose to look for more than
> 5 seconds. All offshore call centres are doing is infuriating the end
> consumer. I would much rather be told the centre is shut then deal with
> someone who has no clue what they are doing.
>
> As I said to Jared, this fix ( if it was what I think it was) is a VERY
> basic issue, its actually in the knowledge base somewhere, well it was not
> sure if it still is.
>
> Whilst everyone keeps sending calls offshore of a night time they will
> continue to go backwards in their customer service.
>
> I do agree with one thing that Jared just said about low profits doesn't
> justify having 24/7 support in AU
>
> Regards,
>
> Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty
> Ltd
> Management Department  |  Small Business Hosting Sales & Services  |  Aus
> Net Servers Australia Pty Ltd
> P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au
> <javascript:;> |  W  www.ausnetservers.net.au
> ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated
> Hosting Solutions For Small Business Since 2007
>
> -----Original Message-----
> From: Ross Wheeler [mailto:ausnog at rossw.net <javascript:;>]
> Sent: Monday, 1 September 2014 8:59 PM
> To: Jared Hirst
> Cc: ANSA SERVERS; ausnog at lists.ausnog.net <javascript:;>
> Subject: Re: [AusNOG] Anyone from tpp on list?
>
>
>
> > As I referred to before, they are most likely level 1 techs and the
> > fact of them being in India, Cambodia or Melbourne is beside the
> > point. The point is that they are level 1 and are not trained to deal
> with a 'hard' issue.
> > You may think the issue is simple to you, but that's because you live
> > and breath it, where as the level 1 staff might not. They are simply a
> > customer frontline for logging issues and directing to support articles.
>
> Isn't it wonderful that we all live in a world that stops at 17:30 local
> time and starts again at 09:00 the next morning.
>
> Isn't it wonderful that we don't have clients, or customers, who expect
> 24/7 operation of their stuff, and that when someone like tpp has a SNAFU,
> that the rest of the world is so understanding that "you'll get to it
> tomorrow, or monday, or whenever you can catch the eye of a passing tech"?
>
> For a company the size of tpp (or the size they like to say they are...
> and remember, TPP has actually been netregistry for quite some time, and
> both of them are actually melbourneit for the last few months.... that only
> makes the deal even MORE absurd... that what, 90% of the .au namespace is
> "administered" by one entity, who turns off the phones at
> 17:30 each afternoon.....???)
>
> Anyone here considered setting up as a competetive, COMPETENT registrar in
> .au? I know a heap of people (myself included) who'd move in a heartbeat.
>
> I wouldn't use melbourneit if they were the last registrar in the world,
> and tpp have gone to the dogs in the last 3 or 4 years. Between their
> incompetence and their "we don't care" attitude....
>
> And that's got NOTHING to do with race, colour or sex.
>
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-- 
Jared HirstChief Executive Officer

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