[AusNOG] Dealing with Bigpond Faults

[Skeeve Stevens]

Who the hell would pay Foxtel their stupid fees for dozens of channels with
nothing on?

I have no idea actually as we don't have it and I've not asked... but most
here I know don't have it.


...Skeeve

*Skeeve Stevens - *eintellego Networks Pty Ltd
skeeve at eintellegonetworks.com ; www.eintellegonetworks.com

Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve

facebook.com/eintellegonetworks ;  <http://twitter.com/networkceoau>
linkedin.com/in/skeeve

twitter.com/theispguy ; blog: www.theispguy.com


The Experts Who The Experts Call
Juniper - Cisco - Cloud - Consulting - IPv4 Brokering

On 15 November 2014 12:50, McDonald Richards <mcdonald.richards at gmail.com>
wrote:

> Does cable TV go out at the same time?
>
> Macca
>
>
> On Fri, Nov 14, 2014 at 5:48 PM, Skeeve Stevens <
> skeeve+ausnog at eintellegonetworks.com> wrote:
>
>> Hi all,
>>
>> Wonder if anyone has any easier way of dealing with Telstra Bigpond
>> faults.
>>
>> A number of times in the past few months there has been significant
>> outages (HFC) in our area (Glebe).
>>
>> They admit the problem on their Service Status page - which is a good
>> thing.
>>
>> But then the fault says closed/resolved... but most of the time it isn't
>> resolved.
>>
>> Then you phone the call centre in the Philippines and they are almost
>> beyond useless.
>>
>> You get them to look up the fault... they find it, say its resolved and
>> offer to send someone out to check your setup - in about 4-5 days.
>>
>> No matter what you say you can't get them to re-open the actual fault
>> that is already logged and closed... you just sit there and suffer for days
>> until enough people yell and scream.
>>
>> One time I let the truck roll happen.  They came out 4 days later...
>> walked in, and said they knew there was still issues as there were a dozen
>> service calls they were being asked to attend.
>>
>> This must cost them HEAPS in wasted call-outs when they could just leave
>> the fault open and get people to work on it as opposed to closing it and
>> their engineers thinking everything is ok.
>>
>> Last night an outage started around 7pm... by 10pm it was resolved and
>> gone off the service status page, but a dozen people in the complex are
>> still broken and experiencing massive latency and loss.  My only advice to
>> them is to yell at Telstra support, and they do, but nothing happens.
>>
>> Divide and ignore.
>>
>> Is there someone in Australia you can talk to who will actually listen to
>> you and actually be able to do something about getting online?
>>
>> I can't wait for NBNCo to take over the HFC network and get rid of bloody
>> Telstra for a provider who cares about their customers.  At least then if
>> there is an issue dozens of providers will kick NBNCo till it is fixed.
>>
>> </rant>
>>
>> ...Skeeve
>>
>> *Skeeve Stevens - *eintellego Networks Pty Ltd
>> skeeve at eintellegonetworks.com ; www.eintellegonetworks.com
>>
>> Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve
>>
>> facebook.com/eintellegonetworks ;  <http://twitter.com/networkceoau>
>> linkedin.com/in/skeeve
>>
>> twitter.com/theispguy ; blog: www.theispguy.com
>>
>>
>> The Experts Who The Experts Call
>> Juniper - Cisco - Cloud - Consulting - IPv4 Brokering
>>
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>>
>>
>
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