[AusNOG] TPG NOC CONTACT

[Mark Dignam]

Real World CEO Answer: Cut both – Engineers are only a drain on the spreadsheet, and customer facing staff just need to knuckle down and work harder. And less wages means happy shareholders and more options for the board.

 

the sad fact is – its often a true answer L

 

dig.

 

 

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Shane Short
Sent: Tuesday, 11 November 2014 3:33 PM
To: Shain Singh
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] TPG NOC CONTACT

 

I'm not saying I disagree/agree either way, but would you rather cut costs on some customer facing staff which a smaller percentage of your customer base utilises day to day, or do you cut it from infrastructure/engineering, which all your customer base uses?

It's a tricky one that I don't have the answer for.

-Shane

Shain Singh wrote: 

 

On 11 November 2014 18:11, Shane Short <shane at short.id.au> wrote:

To be honest-- getting someone who's capable of doing that level of troubleshooting ad-hoc is hard, especially if you don't have the budgets because you're in a price war with your competitors.

 

Bingo! And that's the mindset across the board with small and large players - that budgetary constraints mean that staff is typically the first place to look for cost cutting.

 

When I worked years ago at KBS Internet and also Connect.com we only had a T2 helpdesk to deal with corporates/wholesales. I also had config access to ALL core/dist/edge routers and sudo access to hosting servers, etc. Things have changed since those days, but they could do it, so surely others can....

 

We are now stuck in a world where the members of this list hire T1 people themselves and expect better service from the T1 staff of their transit providers. T1 skill-sets don't really change much in companies, and nor do their pay grades. 




 

-- 

Shaineel Singh
e: shain.singh at gmail.com
p: +61 422 921 951
w: http://buffet.shainsingh.com

--
"Too many have dispensed with generosity to practice charity" - Albert Camus

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