[AusNOG] TPG NOC CONTACT

[Shain Singh]

On 11 November 2014 18:11, Shane Short <shane at short.id.au> wrote:

> To be honest-- getting someone who's capable of doing that level of
> troubleshooting ad-hoc is hard, especially if you don't have the budgets
> because you're in a price war with your competitors.
>

Bingo! And that's the mindset across the board with small and large players
- that budgetary constraints mean that staff is typically the first place
to look for cost cutting.

When I worked years ago at KBS Internet and also Connect.com we only had a
T2 helpdesk to deal with corporates/wholesales. I also had config access to
ALL core/dist/edge routers and sudo access to hosting servers, etc. Things
have changed since those days, but they could do it, so surely others
can....

We are now stuck in a world where the members of this list hire T1 people
themselves and expect better service from the T1 staff of their transit
providers. T1 skill-sets don't really change much in companies, and nor do
their pay grades.


-- 
Shaineel Singh
e: shain.singh at gmail.com
p: +61 422 921 951
w: http://buffet.shainsingh.com

--
"Too many have dispensed with generosity to practice charity" - Albert Camus
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