[AusNOG] TPG NOC CONTACT

Sat Nov 8 21:36:49 EST 2014

Matt I hate to say it but that's a single connection fault and it is literally a normal assurance fault.

The connection could literally be under high load causing the latency but either way it's likely a single service fault that the customer should be raising themselves.

I wish I thought otherwise but I just don't.  It's not a NOC issue.

Kindest Regards,
Nathan Brookfield

Chief Executive Officer
Simtronic Technologies Pty Ltd

Web: http://simtronic.com.au
Phone: 1300 592 330
Fax: (02) 4749 4950

On 8 Nov 2014, at 21:19, ANSA SERVERS <info at ausnetservers.net.au<mailto:info at ausnetservers.net.au>> wrote:

Now if you had contacted me prior to going off of your little bandwagon Jarred you would have been told that between the Clients connection and TPG core router they are getting 600ms ping time which is causing mail to fail because my server is closing the connection because the data is failing to be transferred so I believe that is a NOC issue!

Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au<mailto:mmatters at ausnetservers.net.au> |  W  www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007

From: Jared Hirst [mailto:jared.hirst at serversaustralia.com.au]
Sent: Saturday, 8 November 2014 9:15 PM
To: Bevan Slattery
Cc: ANSA SERVERS
Subject: Re: [AusNOG] TPG NOC CONTACT

Agree, I apologised to the list before!

Just very frustrating some operators using the list to try and get support for a simple issue that is not relevant to a NOC!

It would be like me posting here to get support for a
home TPG service, it's not acceptable.

On Saturday, November 8, 2014, Bevan Slattery <bevan at slattery.net.au<mailto:bevan at slattery.net.au>> wrote:
Take it off-list.  Please.

[b]

From: ANSA SERVERS <info at ausnetservers.net.au<javascript:_e(%7B%7D,'cvml','info at ausnetservers.net.au');>>
Date: Saturday, 8 November 2014 8:08 pm
To: Jared Hirst <jared.hirst at serversaustralia.com.au<javascript:_e(%7B%7D,'cvml','jared.hirst at serversaustralia.com.au');>>, ANSA SERVERS <info at ausnetservers.net.au<javascript:_e(%7B%7D,'cvml','info at ausnetservers.net.au');>>
Cc: "ausnog at lists.ausnog.net<javascript:_e(%7B%7D,'cvml','ausnog at lists.ausnog.net');>" <ausnog at lists.ausnog.net<javascript:_e(%7B%7D,'cvml','ausnog at lists.ausnog.net');>>
Subject: Re: [AusNOG] TPG NOC CONTACT

My dislike is with the owners of the companies that choose to outsource to offshore call centres because simply they don’t want to pay Australians what they are worth. As I have said to you at least 25 times now that I have counted its not the CSR’s fault but they are the people that suffer the abuse and the consumer suffers even more.

I will not be entertaining this argument again

Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au<javascript:_e(%7B%7D,'cvml','mmatters at ausnetservers.net.au');> |  W  www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007

From: Jared Hirst [mailto:jared.hirst at serversaustralia.com.au<javascript:_e(%7B%7D,'cvml','jared.hirst at serversaustralia.com.au');>]
Sent: Saturday, 8 November 2014 9:05 PM
To: ANSA SERVERS
Cc: ausnog at lists.ausnog.net<javascript:_e(%7B%7D,'cvml','ausnog at lists.ausnog.net');>
Subject: Re: [AusNOG] TPG NOC CONTACT

No mate. I said that ausnog was not a place for a small mail issue, you started the massive profanity and hate to offshore calls centres to me :-)

Grow up! Night.

On Saturday, November 8, 2014, ANSA SERVERS <info at ausnetservers.net.au<javascript:_e(%7B%7D,'cvml','info at ausnetservers.net.au');>> wrote:
Not even worth wasting my time, Jarred your just trolling and looking for a fight, your posting a personal tiff in a public forum for what purpose. Not everyone is going to agree with you, its what we call a democracy.

You just showed your true colors but posting that email. So why don’t you tell all the network operators why I hate you so much while you’re at it since you posted that

Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au<mailto:mmatters at ausnetservers.net.au> |  W  www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007

From: ANSA SERVERS
Sent: Saturday, 8 November 2014 8:56 PM
To: Jared Hirst; ANSA SERVERS
Cc: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: RE: [AusNOG] TPG NOC CONTACT

Oh wow..... You are truly un believable to have this attitude mate. This is not what this list is for. This is a network operations list, not a list for your 'buddy' to get help sending emails.

For starters they are not my “buddy” where did I ever say that. See this is exactly what I mean that pisses me off with you – you put words in my mouth and when ANYONE does it it really pisses me off

It's also no place for this profanity and attitude.

Most, if not all successful players in this market have some form of level 1 offshore, not always due to cost savings, but sometimes. And the reason for this is to help offer a cheaper service.

Exactly when my client is hitting TPG core router at 600 odd ms, and as a result emails can not be sent

Regardless of all the above, these people are human beings like you and I, not pieces of crap as you seem to think.

You seem to have your blinkers on again I have ALWAYS and I repeat ALWAYS said its not the CSR’s fault it’s the employers that need to be held accountable. I could name at least 5 companies where they use offshore call centre operators and look at the havic that’s caused. Wait just obtain the latest TIO report and you will see it for your self

They offshore people can be useless IF the training is useless, but that same issue happens here in AU, so your stereotype is wrong.

Sorry ausnog that you had to see this ridiculous attitude from one of the members!

TBH, I ignore most of your emails because I am still waiting for that visit that you promised me and the apology. You are so fake its not funny

Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au<mailto:mmatters at ausnetservers.net.au> |  W  www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007

From: Jared Hirst [mailto:jared.hirst at serversaustralia.com.au]
Sent: Saturday, 8 November 2014 8:50 PM
To: ANSA SERVERS
Cc: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] TPG NOC CONTACT

Oh wow..... You are truly un believable to have this attitude mate. This is not what this list is for. This is a network operations list, not a list for your 'buddy' to get help sending emails.

It's also no place for this profanity and attitude.

Most, if not all successful players in this market have some form of level 1 offshore, not always due to cost savings, but sometimes. And the reason for this is to help offer a cheaper service.

Regardless of all the above, these people are human beings like you and I, not pieces of crap as you seem to think.

They offshore people can be useless IF the training is useless, but that same issue happens here in AU, so your stereotype is wrong.

Sorry ausnog that you had to see this ridiculous attitude from one of the members!

On Saturday, November 8, 2014, ANSA SERVERS <info at ausnetservers.net.au<mailto:info at ausnetservers.net.au>> wrote:
I shouldn’t need to contact them if they didn’t screw with shit so no jarred I wont stop “slamming” them just because you and your other chums are tight asses and wont pay Australians  who are COMPATANT at what they do and are worth  the money they deserve don’t blame me!

If you carnt help me don’t bother emailing me SIMPLE!, I got no time for games

Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au<javascript:_e(%7B%7D,'cvml','mmatters at ausnetservers.net.au');> |  W  www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007

From: Jared Hirst [mailto:jared.hirst at serversaustralia.com.au<javascript:_e(%7B%7D,'cvml','jared.hirst at serversaustralia.com.au');>]
Sent: Saturday, 8 November 2014 8:34 PM
To: ANSA SERVERS
Cc: ausnog at lists.ausnog.net<javascript:_e(%7B%7D,'cvml','ausnog at lists.ausnog.net');>
Subject: Re: [AusNOG] TPG NOC CONTACT

Wow... Just wow. I suggest you clean that attitude up otherwise they certainly won't help you.

I have been through this with you before, stop slamming offshore or out of AU call centres!

On Saturday, November 8, 2014, ANSA SERVERS <info at ausnetservers.net.au<javascript:_e(%7B%7D,'cvml','info at ausnetservers.net.au');>> wrote:
Done that already, they are as useless as too tits on a bull!, typical offshore call centre operators they have no logic or creative thinking… I guess you get what you pay for

Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
P  1300 933 038  |  M  0428 028 091  |  E  mmatters at ausnetservers.net.au<mailto:mmatters at ausnetservers.net.au> |  W  www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007

From: Jared Hirst [mailto:jared.hirst at serversaustralia.com.au]
Sent: Saturday, 8 November 2014 6:36 PM
To: ANSA SERVERS
Cc: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] TPG NOC CONTACT

You should have that user contact the TPG help desk. Not sure that it's really a network operations centre issue.

On Saturday, November 8, 2014, ANSA SERVERS <info at ausnetservers.net.au<mailto:info at ausnetservers.net.au>> wrote:
Hi Noggers,

I have a client that has issues with sending mail through the tog mail servers keeps getting bounced or marked as spam can someone contact me off list
Regards,

Matthew Matters  Managing Director / CEO of Aus Net Servers Australia Pty Ltd
Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd
P  1300 933 038<tel:1300%20933%20038>  |  M  0428 028 091<tel:0428%20028%20091>  |  E  mmatters at ausnetservers.net.au<javascript:_e(%7B%7D,'cvml','mmatters at ausnetservers.net.au');> |  W  www.ausnetservers.net.au<http://www.ausnetservers.net.au/>
ABN 25 162 013 194<tel:25%20162%20013%20194> | ACN 162 013 194<tel:162%20013%20194> | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007
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[LinkedIn]<http://www.linkedin.com/company/aus-net-servers-australia>[Twitter]<http://www.twitter.com/ansaservers>The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of it, or the taking of any action in reliance upon this information by persons and/or entities other than the intended recipient is prohibited. If you received this in error, please inform the sender and/or addressee immediately and delete the material. If you have been sent this email and it is not addressed to you please forward the email as is to hostmaster at ausnetservers.net.au<mailto:hostmaster at ausnetservers.net.au> and delete all local and inta-local copies including backups from your system. E-mails may not be secure, may contain computer viruses and may be corrupted in transmission. Please carefully check this e-mail (and any attachment) accordingly. No warranties are given and no liability is accepted for any loss or damage caused by such matters. This email has been scanned before transmission with business grade antivirus and antispam software but as mentioned above no warranties can be given that the email has not been contaminated after transmission.

--
Jared Hirst
Chief Executive Officer

Office Address: 2/2 Teamster Close, Tuggerah NSW 2259
Postal Address: PO Box 3187, Tuggerah NSW 2259
Phone: +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2 8115 8888
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--
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Office Address: 2/2 Teamster Close, Tuggerah NSW 2259
Postal Address: PO Box 3187, Tuggerah NSW 2259
Phone: +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2 8115 8888
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Please consider the environment before printing this email - every year we are losing 40 million acres of oxygen producing forests through logging and land clearing.

[LinkedIn]<http://www.linkedin.com/company/aus-net-servers-australia>[Twitter]<http://www.twitter.com/ansaservers>The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of it, or the taking of any action in reliance upon this information by persons and/or entities other than the intended recipient is prohibited. If you received this in error, please inform the sender and/or addressee immediately and delete the material. If you have been sent this email and it is not addressed to you please forward the email as is to hostmaster at ausnetservers.net.au<mailto:hostmaster at ausnetservers.net.au> and delete all local and inta-local copies including backups from your system. E-mails may not be secure, may contain computer viruses and may be corrupted in transmission. Please carefully check this e-mail (and any attachment) accordingly. No warranties are given and no liability is accepted for any loss or damage caused by such matters. This email has been scanned before transmission with business grade antivirus and antispam software but as mentioned above no warranties can be given that the email has not been contaminated after transmission.

--
Jared Hirst
Chief Executive Officer

Office Address: 2/2 Teamster Close, Tuggerah NSW 2259
Postal Address: PO Box 3187, Tuggerah NSW 2259
Phone: +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2 8115 8888
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Notice: This message may contain private and confidential information intended only for the recipients. If you have received this message in error please delete immediately and notify the sender, as any distribution or reproduction of this message is prohibited. The views & opinions expressed in this e-mail are NOT necessarily those of Servers Australia

Please consider the environment before printing this email - every year we are losing 40 million acres of oxygen producing forests through logging and land clearing.

[LinkedIn]<http://www.linkedin.com/company/aus-net-servers-australia>[Twitter]<http://www.twitter.com/ansaservers>The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of it, or the taking of any action in reliance upon this information by persons and/or entities other than the intended recipient is prohibited. If you received this in error, please inform the sender and/or addressee immediately and delete the material. If you have been sent this email and it is not addressed to you please forward the email as is to hostmaster at ausnetservers.net.au<javascript:_e(%7B%7D,'cvml','hostmaster at ausnetservers.net.au');> and delete all local and inta-local copies including backups from your system. E-mails may not be secure, may contain computer viruses and may be corrupted in transmission. Please carefully check this e-mail (and any attachment) accordingly. No warranties are given and no liability is accepted for any loss or damage caused by such matters. This email has been scanned before transmission with business grade antivirus and antispam software but as mentioned above no warranties can be given that the email has not been contaminated after transmission.
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Jared Hirst
Chief Executive Officer

Office Address: 2/2 Teamster Close, Tuggerah NSW 2259
Postal Address: PO Box 3187, Tuggerah NSW 2259
Phone: +61 2 8115 8801 | Network Ops: +61 2 8115 8850 | Main Switch: +61 2 8115 8888
Web: www.serversaustralia.com.au<http://www.serversaustralia.com.au>

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Notice: This message may contain private and confidential information intended only for the recipients. If you have received this message in error please delete immediately and notify the sender, as any distribution or reproduction of this message is prohibited. The views & opinions expressed in this e-mail are NOT necessarily those of Servers Australia

Please consider the environment before printing this email - every year we are losing 40 million acres of oxygen producing forests through logging and land clearing.

[LinkedIn] <http://www.linkedin.com/company/aus-net-servers-australia> [Twitter]  <http://www.twitter.com/ansaservers> The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of it, or the taking of any action in reliance upon this information by persons and/or entities other than the intended recipient is prohibited. If you received this in error, please inform the sender and/or addressee immediately and delete the material. If you have been sent this email and it is not addressed to you please forward the email as is to hostmaster at ausnetservers.net.au<mailto:hostmaster at ausnetservers.net.au> and delete all local and inta-local copies including backups from your system. E-mails may not be secure, may contain computer viruses and may be corrupted in transmission. Please carefully check this e-mail (and any attachment) accordingly. No warranties are given and no liability is accepted for any loss or damage caused by such matters. This email has been scanned before transmission with business grade antivirus and antispam software but as mentioned above no warranties can be given that the email has not been contaminated after transmission.
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