[AusNOG] Equinix Support

[Zone Networks - Joel]

Hi

If you need something looked at urgently, open a trouble ticket and not
smarthands is what I  have been advised.

And yes Phone has a long waiting queue generally now days

Regards
Joel

-----Original Message-----
From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Joseph
Goldman
Sent: Monday, 3 November 2014 12:40 PM
To: ausnog at lists.ausnog.net
Subject: [AusNOG] Equinix Support

Hi List,

  Anyone been having problems getting on to Equinix support lately? 
Trying to get a smart-hands going in SY1 and my email hasn't even got an
initial response and I was on hold for ~30 mins before being asked to leave
a voicemail. This was over an hour ago now still no call-back.

  Is there something big going on others might be aware of? Or is this the
norm for Equinix support these days? Had no issue getting a SAR done the
other day so its quite frustrating waiting for smart hands.

Thanks,
Joe
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