[AusNOG] Process for installing new kit in existing racks in .au data centres?

[Cameron Ferdinands]

> Just to clarify, getting access to the racks 24/7 is not an issue, we can
> enter unescorted for maintenance, replacement of failed hardware etc. we
> just can't install new kit till it's approved, which takes far too long.

If you have 24/7 unescorted access I'd suggest you just go ahead and
install the equipment whenever you'd like. Very few DC providers would
be game enough to turn off customers active kit, and if they do turn
off your equipment just state it was replacement of failed hardware,
with newer, shiner hardware that takes up significantly more space.
YMMV however.

On Mon, Mar 24, 2014 at 9:01 PM, Jay Mitchell <jay at miscreant.org> wrote:
> Thanks everyone for the on and off list replies. It's good to know this
> insanity isn't common practice in the industry.
>
> Unfortunately for me quite a few of the responses matched my own personal
> suspicions as to what the issue is. Hopefully hear it from the horses mouth
> tomorrow with any luck.
>
> Just to clarify, getting access to the racks 24/7 is not an issue, we can
> enter unescorted for maintenance, replacement of failed hardware etc. we
> just can't install new kit till it's approved, which takes far too long.
>
> Shame it's such a huge undertaking to relocate 25+ racks to another
> location...
>
> Again, thanks for everyone's input, apologies to those I didn't respond to
> directly, the number of responses was far higher than I'd anticipated!
>
> Kind regards,
>
> Jay
>
>
> On Monday, 24 March 2014, Jay Mitchell <jay at miscreant.org> wrote:
>>
>> Hi all,
>>
>> Just after a bit of info on what is usual when a customer wants to install
>> new hardware in their existing racks.
>>
>> We have a not insignificant number of rack with a carrier, who shall
>> remain unnamed. Quite a few are sparsely populated (a few totally empty),
>> yet we're having a ridiculously hard time getting approval to install a
>> fairly insignificant amount of new kit into our existing racks. It's been
>> about a week so far this time (this isn't the first time..).
>>
>> Is this usual? I've been stuck in the same DCs for the last 8 years or so,
>> so my knowledge of current practices in other DC's is limited. What goes in
>> Equinix, Globalswitch, NextDC?
>>
>> Replies on or off list are fine.
>>
>> Kind regards,
>>
>> Jay
>
>
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