[AusNOG] Process for installing new kit in existing racks in .au data centres?

[Jay Mitchell]

Thanks everyone for the on and off list replies. It's good to know this
insanity isn't common practice in the industry.

Unfortunately for me quite a few of the responses matched my own personal
suspicions as to what the issue is. Hopefully hear it from the horses mouth
tomorrow with any luck.

Just to clarify, getting access to the racks 24/7 is not an issue, we can
enter unescorted for maintenance, replacement of failed hardware etc. we
just can't install new kit till it's approved, which takes far too long.

Shame it's such a huge undertaking to relocate 25+ racks to another
location...

Again, thanks for everyone's input, apologies to those I didn't respond to
directly, the number of responses was far higher than I'd anticipated!

Kind regards,

Jay

On Monday, 24 March 2014, Jay Mitchell <jay at miscreant.org> wrote:

> Hi all,
>
> Just after a bit of info on what is usual when a customer wants to install
> new hardware in their existing racks.
>
> We have a not insignificant number of rack with a carrier, who shall
> remain unnamed. Quite a few are sparsely populated (a few totally empty),
> yet we're having a ridiculously hard time getting approval to install a
> fairly insignificant amount of new kit into our existing racks. It's been
> about a week so far this time (this isn't the first time..).
>
> Is this usual? I've been stuck in the same DCs for the last 8 years or so,
> so my knowledge of current practices in other DC's is limited. What goes
> in Equinix, Globalswitch, NextDC?
>
> Replies on or off list are fine.
>
> Kind regards,
>
> Jay
>
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