[AusNOG] Cisco hardware failures

[James Pickering (japicker)]

Skeeve,

To be confirmed however I believe it would depend on the age of the equipment. If there is no immediate issue I would suggest waiting until the field notices are ready, however either way the policy below would apply. EoL and EoS details can be found at www.cisco.com/go/eol. Definitely worth reaching out to your Cisco account team either way.

Q: Will you be replacing products, repairing products, or offering discounted upgrades?
A: Any currently available products that experience an issue will be remediated through fix-on-fail through normal support processes with technology migration an option available. End of Sale products will be managed through a fix-on-fail, return-to-factory, or technology migration program. End of Support products will be managed through a technology migration program only.

Please also note the following:

Q: What makes you say this is an industry-wide issue?
A: This issue relates to memory components manufactured by a single supplier between 2005 and 2010. The components are used across the industry and not just in Cisco devices.

Q: How are others in the industry handling this issue?
A: While different systems vendors have chosen to address this issue in different ways, Cisco believes its approach is the best course of action for its customers. Despite the cost, we are demonstrating that we always make customer satisfaction a top priority.

Thanks & Regards,
James Pickering

From: Skeeve Stevens <skeeve+ausnog at eintellegonetworks.com<mailto:skeeve+ausnog at eintellegonetworks.com>>
Date: Saturday, 15 February 2014 10:35 AM
To: James Pickering <japicker at cisco.com<mailto:japicker at cisco.com>>
Cc: "ausnog at ausnog.net<mailto:ausnog at ausnog.net>" <ausnog at ausnog.net<mailto:ausnog at ausnog.net>>
Subject: Re: [AusNOG] Cisco hardware failures

James,

Thanks for this quick response.

Couple of significant product ranges in there - 7200, 3560, 3750, 2960 and the ISRs... thousands of those in production here in Australia.

A tonne of those product ranges are bought and sold on the refurbished market... I presume Cisco takes no responsibility for those if they don't have a support agreement?


...Skeeve

Skeeve Stevens - eintellego Networks Pty Ltd
skeeve at eintellegonetworks.com<mailto:skeeve at eintellegonetworks.com> ; www.eintellegonetworks.com<http://www.eintellegonetworks.com/>

Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve

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Juniper - Cisco - Cloud - Consulting - IPv4 Brokering


On Sat, Feb 15, 2014 at 10:59 AM, James Pickering (japicker) <japicker at cisco.com<mailto:japicker at cisco.com>> wrote:
Skeeve & AusNOG,

If you have any concerns beyond what is available on cisco.com/go/memory<http://cisco.com/go/memory> please contact TAC, your Cisco account team, or you can reach out to me directly.

Please note from the public statement:

For the benefit of our customers, Cisco is working on making tools available to determine if potentially affected products are in a customer's network.

We will also release product-specific Field Notices on this page as soon as they are available.

Please check back for updates.

Thanks & Regards,
James Pickering

From: Skeeve Stevens <skeeve+ausnog at eintellegonetworks.com<mailto:skeeve+ausnog at eintellegonetworks.com>>
Date: Saturday, 15 February 2014 10:05 AM
To: "ausnog at ausnog.net<mailto:ausnog at ausnog.net>" <ausnog at ausnog.net<mailto:ausnog at ausnog.net>>
Subject: [AusNOG] Cisco hardware failures

Hi all,

Has anyone has any experience in regards to this news report:  http://www.itnews.com.au/News/372345,cisco-stung-by-switch-memory-glitch.aspx

Just wondering if anyone knows what models/cards are involved.  I've tried to search Cisco.com but we know how painful that can be.

I am not sure I like Cisco's attitude of 'fail and fix' if they know what is affected.

Thanks.

...Skeeve

Skeeve Stevens - eintellego Networks Pty Ltd
skeeve at eintellegonetworks.com<mailto:skeeve at eintellegonetworks.com> ; www.eintellegonetworks.com<http://www.eintellegonetworks.com/>

Phone: 1300 239 038; Cell +61 (0)414 753 383 ; skype://skeeve

facebook.com/eintellegonetworks<http://facebook.com/eintellegonetworks> ; <http://twitter.com/networkceoau> linkedin.com/in/skeeve<http://linkedin.com/in/skeeve>

twitter.com/theispguy<http://twitter.com/theispguy> ; blog: www.theispguy.com<http://www.theispguy.com/>

[http://eintellegonetworks.com/logos/ein09.png]

The Experts Who The Experts Call

Juniper - Cisco - Cloud - Consulting - IPv4 Brokering

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