[AusNOG] Speaking of DNS...

[Joseph Goldman]

To be fair - I wouldn't expect a 3rd party 'user' to be calling and 
informing of problems within my network. I'd expect perhaps another 
network operator to contact, possibly asking the helpdesk to speak with 
NOC regarding the issue, which would be handled differently.

On 14/02/14 11:52, Mark Foster wrote:
>
> On 14/02/2014 11:20 a.m., Simon Lyall wrote:
>> On Fri, 14 Feb 2014, Noel Butler wrote:
>>> What? Are you suggesting a companies support team, support someone 
>>> else's customer?
>>> (you don't work for micro$oft do you hah)
>>>
>>> I think the case of 'your not a user, sorry cant help' is fair ... 
>>> of course it could be simplified -
>>>
>>> ISP: username please
>>> YOU: im not your customer but I expect your help
>>> ISP: sure mate, no problems, whats your CC details
>>> YOU: xxxxxx
>>> ISP: please hold
>>> ..
>>> ISP: No problems mate, we charged you $35 bux so you have my 
>>> undivided attention for next 15 mins
>>>
>>> :)
>
> I'm trying to decide if you're taking the piss or not.
> If a third party calls you up to point out an error in your 
> environment, are you going to tell them to go away because they don't 
> directly pay you for service?
> If your answer to that is yes, then clearly you don't mind giving your 
> paying customers a ... poor...  service, oblivious to the fact that 
> you're broken?
>
>
>>
>> ISP: username please?
>> You: luser1
>> ISP: How can I help you Mr Luser?
>> YOU: I am having trouble getting to www.somesite.com and I talked to 
>> them
>>      and they said all $ISP's customers are broken and to tell you that
>>      you ENS server is broken and the mackrels need to be flushed.
>> ISP: I see sir, hmm, can you please tell me, are you using a Windows
>>      machine or a Mac?
>
> If that last question is asked, there's some relevance if the 
> follow-up is to walk them through some troubleshooting measures to 
> find the problem.
>
> Mark.
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