[AusNOG] Vocus international service outage

Wed Aug 27 09:49:17 EST 2014

Hi James,

As Skeeve pointed out. I understand that this might have seemed like “bashing” you guys for the incident. That was not my intent - indeed it was just following up on the promised RfO to ensure we understand the root cause and what steps are taken to improve.

As far as transparency on the issue goes (especially for a publicly traded company) others could learn a lot from Vocus.

Regards,
Wolfgang

On 8/26/14, 11:15 PM, "Wolfgang Nagele (AusRegistry)" <wolfgang.nagele at ausregistry.com.au<mailto:wolfgang.nagele at ausregistry.com.au>> wrote:

Hi James,

Still waiting for the RfO on this whole thing with the details. Neither seen one here nor as a follow-up to customer notifications.

Cheers,
Wolfgang

On 8/24/14, 12:38 AM, "Wolfgang Nagele (AusRegistry)" <wolfgang.nagele at ausregistry.com.au<mailto:wolfgang.nagele at ausregistry.com.au>> wrote:

Hi James,

Hmm - can understand that but would have expected that there is sufficient redundancy in the LA landing of your network. I would have expected that a re-route and taking SJC largely out of the equation would be possible. Surprised to say the least …

Cheers,
Wolfgang

On 8/24/14, 12:10 AM, "James Spenceley" <james at iroute.org<mailto:james at iroute.org>> wrote:

Early mail is a power surge in a US DC has damaged both core routers. Wouldn't surprise me if transport from other providers out of that building will be having similar issues.

Circuits are being moved directly to borders as we speak.

Sent from my iPhone

On 24 Aug 2014, at 0:00, Jared Hirst <jared.hirst at serversaustralia.com.au<mailto:jared.hirst at serversaustralia.com.au>> wrote:

WOW.... It has taken 2 hours to get remote hands to the DC with what seems to be a device with no redundancy?

2014/08/23 13:55
UTC

Engineers are currently awaiting remote support in the US. Links will be physically moved from the failed device in order to restore services on an alternate device.

On Sat, Aug 23, 2014 at 11:29 PM, Andrew Yager <andrew at rwts.com.au<mailto:andrew at rwts.com.au>> wrote:
[hijacking the thread…]

They say there is a big rewrite coming on the way rpd and sampled interact in 14.2; and the slow convergance issues have been fixed in more releases than I care to remember right now… but people say they are pretty good in the 12.3r6 train. Our MX80's are slated for upgrade to that at some stage in the next few months.

Some noise about this on j-nsp again today.

Andrew

On 23 August 2014 23:23, Jonathan Thorpe <jthorpe at conexim.com.au<mailto:jthorpe at conexim.com.au>> wrote:
True, but they otherwise work exceptionally well.

I’m not sure what kind of PowerPC CPU is doing all the work on an MX80’s RE, but I do sometimes wonder if the CPU on a <$40 Raspberry Pi might be more up to the job :-P

From: Tony Wicks [mailto:tony at wicks.co.nz<mailto:tony at wicks.co.nz>]
Sent: Saturday, 23 August 2014 11:13 PM
To: Jonathan Thorpe
Cc: 'Ausnog at ausnog.net<mailto:Ausnog at ausnog.net>'
Subject: RE: [AusNOG] Vocus international service outage

Well, if you buy the big chassis boxes…..

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jonathan Thorpe
Sent: Sunday, 24 August 2014 1:10 a.m.
To: Andrew Yager; Jared Hirst
Cc: Ausnog at ausnog.net<mailto:Ausnog at ausnog.net>
Subject: Re: [AusNOG] Vocus international service outage

Glad I’m not the only one holding my breath on our MXs :)

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Andrew Yager
Sent: Saturday, 23 August 2014 10:55 PM
To: Jared Hirst
Cc: Ausnog at ausnog.net<mailto:Ausnog at ausnog.net>
Subject: Re: [AusNOG] Vocus international service outage

We've done the same (about 20 minutes ago).

Right now I hate how long Juniper MX's take to stabilise their routing table with sampling on.

Andrew

On 23 August 2014 22:41, Jared Hirst <jared.hirst at serversaustralia.com.au<mailto:jared.hirst at serversaustralia.com.au>> wrote:
We have just turned Vocus off. Using other providers for now, as the flapping is causing it to go up and down.

On Sat, Aug 23, 2014 at 10:37 PM, Daniel Watson <Daniel at glovine.com.au<mailto:Daniel at glovine.com.au>> wrote:
Indeed seeing some big drops in gaming traffic at present, normally we see above 60mbit on weekends at evenings, but not even seeing 40mbit at present :S

Regards,
Daniel Watson
Network Administrator / Network Operations Manager

E Daniel at GloVine.com.au<mailto:Daniel at GloVine.com.au>
W www.GloVine.com.au<http://www.GloVine.com.au>

From: AusNOG [mailto:ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>] On Behalf Of Jared Hirst
Sent: Saturday, 23 August 2014 10:35 PM

To: Andrew Cox
Cc: Ausnog at ausnog.net<mailto:Ausnog at ausnog.net>
Subject: Re: [AusNOG] Vocus international service outage

Yeah we are seeing this! Everything running via them is flapping, they claim to have 'routed around it' but that's not the case. Very frustrating as it's been an hour and no one there seems to know whats going on....

On Sat, Aug 23, 2014 at 10:29 PM, Andrew Cox <andrew.cox at bigair.net.au<mailto:andrew.cox at bigair.net.au>> wrote:
Hey All,

Just saw the dashboards light up with connectivity issues internationally for Vocus services and thought I'd make others aware.

Vocus outage report is saying: "core network link between 59 Doody Street, Alexandria and 55 South Market Street, San Jose has failed" which hopefully isn't a Southern Cross fault!

Anyone else seeing this or have more info?

Cheers,
Andrew

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Andrew Yager, Managing Director   MACS (Snr) CP BCompSc MCP
Real World Technology Solutions Pty Ltd - IT people you can trust
ph: 1300 798 718<tel:1300%20798%20718> or (02) 9037 0500<tel:%2802%29%209037%200500>
fax: (02) 9037 0591<tel:%2802%29%209037%200591>
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