[AusNOG] Vocus international service outage

Wed Aug 27 06:36:39 EST 2014

Hopefully this one will be more informative than the last one which simply
read 'Device stopped responding. We rebooted it, and it came good'.

On 27 August 2014 00:02, Luke Mackinnon <Luke.Mackinnon at vocus.com.au> wrote:

>  Hi Wolfgang,
>
>  We expect to publish an interim RFO tomorrow. The final update to the
> NOC notice was sent, 2014/08/23 23:50 UTC, please let me know if you did
> not receive this.
>
>  Given the complexity and scale of the event, in terms of number of
> devices impacted we are still working on the report. We are keen to make
> sure we are able to share as much detail as possible.  Unfortunately we
> will not have the definitive conclusions from the main equipment vendor
> involved as they are still analysing the information we provided and the
> hardware we returned to them yesterday.
>
>  Once you receive the interim RFO, if you have any questions please don't
> hesitate to contact the NOC or myself.
>
>  Kind regards,
>
>  Luke MacKinnon | COO
>
>  *M*: +61 417735700   *D*: +61 2 8999 8289   *E*:
> luke.mackinnon at vocus.com.au <+luke.mackinnon at vocus.com.au>
>  *P*: 1300 88 99 88 or +61 2 8999 8999   *W*: vocus.com.au
> <http://www.vocus.com.au/>
>  *A*:
> Vocus House, Level 1, 189 Miller Street, North Sydney, NSW 2060, Australia
>
>
>
>
>  On 26 Aug 2014, at 9:15 pm, Wolfgang Nagele (AusRegistry) <
> wolfgang.nagele at ausregistry.com.au> wrote:
>
>  Hi James,
>
>  Still waiting for the RfO on this whole thing with the details. Neither
> seen one here nor as a follow-up to customer notifications.
>
>  Cheers,
> Wolfgang
>
>   On 8/24/14, 12:38 AM, "Wolfgang Nagele (AusRegistry)" <
> wolfgang.nagele at ausregistry.com.au> wrote:
>
>   Hi James,
>
>  Hmm - can understand that but would have expected that there is
> sufficient redundancy in the LA landing of your network. I would have
> expected that a re-route and taking SJC largely out of the equation would
> be possible. Surprised to say the least …
>
>  Cheers,
> Wolfgang
>
>   On 8/24/14, 12:10 AM, "James Spenceley" <james at iroute.org> wrote:
>
>   Early mail is a power surge in a US DC has damaged both core routers.
> Wouldn't surprise me if transport from other providers out of that building
> will be having similar issues.
>
>  Circuits are being moved directly to borders as we speak.
>
>
>
> Sent from my iPhone
>
> On 24 Aug 2014, at 0:00, Jared Hirst <jared.hirst at serversaustralia.com.au>
> wrote:
>
>   WOW.... It has taken 2 hours to get remote hands to the DC with what
> seems to be a device with no redundancy?
>
>    2014/08/23 13:55
> UTC
> Engineers are currently awaiting remote support in the US. Links will be
> physically moved from the failed device in order to restore services on an
> alternate device.
>
>
> On Sat, Aug 23, 2014 at 11:29 PM, Andrew Yager <andrew at rwts.com.au> wrote:
>
>>  [hijacking the thread…]
>>
>>  They say there is a big rewrite coming on the way rpd and sampled
>> interact in 14.2; and the slow convergance issues have been fixed in more
>> releases than I care to remember right now… but people say they are pretty
>> good in the 12.3r6 train. Our MX80's are slated for upgrade to that at some
>> stage in the next few months.
>>
>>  Some noise about this on j-nsp again today.
>>
>>  Andrew
>>
>>
>>
>>
>> On 23 August 2014 23:23, Jonathan Thorpe <jthorpe at conexim.com.au> wrote:
>>
>>>  True, but they otherwise work exceptionally well.
>>>
>>> I’m not sure what kind of PowerPC CPU is doing all the work on an MX80’s
>>> RE, but I do sometimes wonder if the CPU on a <$40 Raspberry Pi might be
>>> more up to the job :-P
>>>
>>>  *From:* Tony Wicks [mailto:tony at wicks.co.nz]
>>> *Sent:* Saturday, 23 August 2014 11:13 PM
>>> *To:* Jonathan Thorpe
>>> *Cc:* 'Ausnog at ausnog.net'
>>> *Subject:* RE: [AusNOG] Vocus international service outage
>>>
>>> Well, if you buy the big chassis boxes…..
>>>
>>>  *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net
>>> <ausnog-bounces at lists.ausnog.net>] *On Behalf Of *Jonathan Thorpe
>>> *Sent:* Sunday, 24 August 2014 1:10 a.m.
>>> *To:* Andrew Yager; Jared Hirst
>>> *Cc:* Ausnog at ausnog.net
>>> *Subject:* Re: [AusNOG] Vocus international service outage
>>>
>>> Glad I’m not the only one holding my breath on our MXs :)
>>>
>>> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net
>>> <ausnog-bounces at lists.ausnog.net>] *On Behalf Of *Andrew Yager
>>> *Sent:* Saturday, 23 August 2014 10:55 PM
>>> *To:* Jared Hirst
>>> *Cc:* Ausnog at ausnog.net
>>> *Subject:* Re: [AusNOG] Vocus international service outage
>>>
>>>  We've done the same (about 20 minutes ago).
>>>
>>>  Right now I hate how long Juniper MX's take to stabilise their routing
>>> table with sampling on.
>>>
>>>  Andrew
>>>
>>>
>>>  On 23 August 2014 22:41, Jared Hirst <
>>> jared.hirst at serversaustralia.com.au> wrote:
>>>
>>>  We have just turned Vocus off. Using other providers for now, as the
>>> flapping is causing it to go up and down.
>>>
>>>
>>>  On Sat, Aug 23, 2014 at 10:37 PM, Daniel Watson <Daniel at glovine.com.au>
>>> wrote:
>>>
>>>  Indeed seeing some big drops in gaming traffic at present, normally we
>>> see above 60mbit on weekends at evenings, but not even seeing 40mbit at
>>> present :S
>>>
>>>
>>> Regards,
>>> Daniel Watson
>>> Network Administrator / Network Operations Manager
>>>
>>> E Daniel at GloVine.com.au
>>> W www.GloVine.com.au <http://www.glovine.com.au/>
>>>
>>> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *Jared
>>> Hirst
>>> *Sent:* Saturday, 23 August 2014 10:35 PM
>>>
>>> *To:* Andrew Cox
>>> *Cc:* Ausnog at ausnog.net
>>> *Subject:* Re: [AusNOG] Vocus international service outage
>>>
>>>  Yeah we are seeing this! Everything running via them is flapping, they
>>> claim to have 'routed around it' but that's not the case. Very frustrating
>>> as it's been an hour and no one there seems to know whats going on....
>>>
>>>
>>>  On Sat, Aug 23, 2014 at 10:29 PM, Andrew Cox <andrew.cox at bigair.net.au>
>>> wrote:
>>>
>>>  Hey All,
>>>
>>> Just saw the dashboards light up with connectivity issues
>>> internationally for Vocus services and thought I'd make others aware.
>>>
>>> Vocus outage report is saying: "core network link between 59 Doody
>>> Street, Alexandria and 55 South Market Street, San Jose has failed" which
>>> hopefully isn't a Southern Cross fault!
>>>
>>> Anyone else seeing this or have more info?
>>>
>>>  Cheers,
>>>
>>> Andrew
>>>
>>>
>>> _______________________________________________
>>> AusNOG mailing list
>>> AusNOG at lists.ausnog.net
>>> http://lists.ausnog.net/mailman/listinfo/ausnog
>>>
>>>
>>>
>>>
>>>  --
>>>
>>>
>>>
>>>
>>>
>>> _______________________________________________
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>>>
>>>
>>>
>>>
>>>  --
>>> *Andrew Yager, Managing Director*   *MACS (Snr) CP BCompSc MCP*
>>> Real World Technology Solutions Pty Ltd - IT people you can trust
>>> ph: 1300 798 718 or (02) 9037 0500
>>> fax: (02) 9037 0591
>>> http://www.rwts.com.au/
>>>
>>> _______________________________________________
>>> AusNOG mailing list
>>> AusNOG at lists.ausnog.net
>>> http://lists.ausnog.net/mailman/listinfo/ausnog
>>>
>>>
>>
>>
>>  --
>> *Andrew Yager, Managing Director*   *MACS (Snr) CP BCompSc MCP*
>> Real World Technology Solutions Pty Ltd - IT people you can trust
>> ph: 1300 798 718 or (02) 9037 0500
>> fax: (02) 9037 0591
>> http://www.rwts.com.au/
>>
>> _______________________________________________
>> AusNOG mailing list
>> AusNOG at lists.ausnog.net
>> http://lists.ausnog.net/mailman/listinfo/ausnog
>>
>>
>
>
>
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>
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>
>

-- 

Damien Gardner Jnr
VK2TDG. Dip EE. GradIEAust
rendrag at rendrag.net -  http://www.rendrag.net/
--
We rode on the winds of the rising storm,
 We ran to the sounds of thunder.
We danced among the lightning bolts,
 and tore the world asunder
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