[AusNOG] "It's like grandfather's axe"

[Joshua D'Alton]

Doing that between exchange and where Abbott lives might be more productive
in getting us out of this stupid situation :D


On Fri, Nov 22, 2013 at 10:51 AM, Jake Anderson <yahoo at vapourforge.com>wrote:

>  how about we organise an ausnog lovein
> We'll all get buckets of water and stand at every junction between you and
> the exchange,
> when the tech attends we will dump the buckets of water into the pits
> sounds like a fun afternoon to me, throw in bbq and beer and I'm in ;->
>
>
>
> On 22/11/13 10:45, Tony wrote:
>
> Just an update for those playing along at home, despite the carrier
> indicating that they wouldn't log it with Telstra, they actually went ahead
> and did log it. Response came back (as anticipated):
>
> Telstra testing shows no fault on the line and also seeing no line errors
> They have provided 2 options
> 1) Case can be logged ASAP when service is affected after rainfall
> 2) Appointment for a tech to attend, FFS will apply if no fault found
>
>
> So pretty much still in the same boat that nobody believes me (or they
> don't care) that the line drops out when it rains.
>
>  I am thinking I might have to ask Santa for a weather station that I can
> hook up to my RPi (as suggested by some ppl) to gather more data and also
> look at graphing/recording changes on the DSL (SNR, errors). Going wildly
> off-topic, but any suggestion on weather stations that are easy to
> integrate with Linux ? At this point in time I am obviously most interested
> in measuring rainfall :)
>
>
>  Thanks,
> Tony.
>
>   ------------------------------
>  *From:* Andrew Yager <andrew at rwts.com.au> <andrew at rwts.com.au>
> *To:* Giles Pollock <glp71s at gmail.com> <glp71s at gmail.com>
> *Cc:* "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net>
> <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
> *Sent:* Friday, 22 November 2013 7:56 AM
> *Subject:* Re: [AusNOG] "It's like grandfather's axe"
>
>  Grandfathers axe is totally why I have 8 NFF fees this week from
> services that stopped working in the rain that then "magically fixed
> themselves" or "had faulty customer equipment" that somehow just worked
> after a technician "did nothing" in the street.
>
>  Dispute... Dispute... Dispute...
>
>  Andrew
>
> On 21 Nov 2013, at 11:47 pm, Giles Pollock <glp71s at gmail.com> wrote:
>
>   Had the same issue with copper myself. Rain, line drops out, by the
> time they look at it the problem has dried out and they try to say it
> doesn't exist. I ended up deliberately calling them on one of my other good
> lines and piping the sound of the other line to the poor rep (not sure if
> their ears recovered or not) who managed to get a tech to properly diagnose
> and repair the poor joints.
>
>  That was hard, but try convincing Telstra that you have two separate
> lead-ins for the same phone line on the same property (so two literal
> 'first sockets'), and that one isn't working properly... They just didn't
> want to believe me...
>
>
> On Thu, Nov 21, 2013 at 10:05 AM, Tony <td_miles at yahoo.com> wrote:
>
>  So here is the response I got from carrier from the ticket I logged last
> night:
>
>
> Service is currently showing up for over 2 days
>
> Please advise if packet loss is still occurring as service seems to be stable
> We can leave case on hold for 24 hours for monitoring
> Fault will need to be logged to Telstra when issue is occurring.
> If service is working fine currently, it may be hard for tech to know where the issue is
>
>
> Case is on hold for 24 hours for monitoring
>
>
> There is no packet loss right now (apart from the continual 0.4%) and so I
> have no recourse based on the above ?
>
> I did send them the graph of packet loss, but they either didn't get it,
> or ignored it.
>
>
>      ------------------------------
>  *From:* Damien Gardner Jnr <rendrag at rendrag.net>
> *To:* Tony <td_miles at yahoo.com>; "ausnog at lists.ausnog.net" <
> ausnog at lists.ausnog.net>
> *Sent:* Thursday, 21 November 2013 6:50 AM
>
> *Subject:* Re: [AusNOG] "It's like grandfather's axe"
>
>   On 20/11/2013 7:58 PM, Tony wrote:
>
>   No, I haven't reported it to the carrier for a while. I think I did at
> one point in the past and the result was it went to the testing team queue,
> sat there for 2 days until someone got around to looking at it at which
> point the service had righted itself and job was closed with "no fault
> found".
>
>  Now here's the interesting question..  Did the service actually 'right
> itself', OR did the line testing resolve the problem?  A house we lived in
> a few years ago, our ADSL sync would drop from 9mbps to 4-5mbps like
> clockwork, if we had more than three hours of continuous rain.  A call to
> telstra saying there was crackling on the line, and 5 minutes on hold while
> they ran a line test, and voila, the crackle was gone and a retrain on the
> modem and it'd be back up to 9mbps.
>
> --
>
>
>
>
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