[AusNOG] abuse@ systems ?

[Matt Hope]

On 23/07/13 17:18, PRK wrote:
> Has anyone looked at implementing an off the shelf or custom solution
> for handling abuse@ emails?
>
> In particular anyone who's regularly receiving a reasonable volume of
> abuse emails (hundreds - thousands per day) which could be due to
> customer base size, customer activities, or other factors such as your
> charming personalities :P
>
> We're looking for something which is better designed for abuse@
> handling than a standard CRM (such as auto response to complainee,
> phishing / spam handling, prioritisation based on email content) along
> with the standard CRMish stuff (auto response to complainant, trend
> reporting, manual prioritisation, collating individual reports to a
> root cause, etc).
>

Not that I've used it, but take a look at Request Tracker for Incident
Response -  http://bestpractical.com/rtir/features.html





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