[AusNOG] abuse@ systems ?

[PRK]

Afternoon all,

Has anyone looked at implementing an off the shelf or custom solution 
for handling abuse@ emails?

In particular anyone who's regularly receiving a reasonable volume of 
abuse emails (hundreds - thousands per day) which could be due to 
customer base size, customer activities, or other factors such as your 
charming personalities :P

We're looking for something which is better designed for abuse@ 
handling than a standard CRM (such as auto response to complainee, 
phishing / spam handling, prioritisation based on email content) along 
with the standard CRMish stuff (auto response to complainant, trend 
reporting, manual prioritisation, collating individual reports to a root 
cause, etc).

Cheers,

prk.