[AusNOG] Internet Installation Fun

[Parth Shukla]

Happily, if you can direct me to an appropriate forum.

Cheers,
Parth

On Wed, Jul 10, 2013 at 12:25 PM, Matthew Moyle-Croft <mmc at 1mmc.com> wrote:

> Hi
> Suggest you ask on an appropriate forum.  Ausnog isn't for asking about
> individual user ISP issues.
>
> MMC
>
> On 09/07/2013, at 19:24, Parth Shukla <nog-list at pparth.net> wrote:
>
> Hi All,
>
> Curious on your thought on what I should in the following scenario.
>
> I am moving into an apartment next week (it is currently empty - previous
> tenants broke lease to go overseas). I tried to get TPG to get me a
> connection at the address. After a few days I got an email, "Unfortunately
> we have been advised by Telstra that there is currently no cabling
> infrastructure at the address". Not good.
>
> So I make a visit to the apartment, plug in a home phone, dial "1800 801
> 920" from the phone line and I was told "The number cannot be announced
> because it is private". Then after a bit of searching, dial "1832 1800
> 801 920". This told me the number. Jot it down.
>
> Pick up my mobile, dial the number. The home phone rings, I talk to
> myself. Hurray.
>
> I tell the phone number to TPG. There is definitely cabling! Since, the
> number obviously belongs to the previous owner, I tell them, I don't want
> it. TPG says if previous number is deactivated while they are doing setup,
> the application will be rejected and I will have to start all over again. I
> was told that I should apply for "New Service Connection at locations
> with inactive phone line instead of Convert an active phone service at your
> current location to TPG Home Phone line".
>
> So I do that by sending an email. Next I'm told that the phone number I
> have given them is listed as belong to a different address ("wrong street")
> in the same suburb and not the address I am moving into ("sample street").
>
> Made no sense, a bit of google maps revealed that "wrong street" is
> adjacent to "sample street". And the address recorded as having the phone
> line is a neighbouring apartment complex of the actual address where I did
> the test.
>
> Since I have done the test of actually calling the number, it seems there
> is some kind of mix up with labelling or recording the info...
>
> However, TPG calls me and tells me two things:
> 1) "The phone number you gave us, doesn't belong to you," so you will have
> to contact the current phone provider to cancel the line first before TPG
> will start the application. Current provider is assumed to be Telstra - no
> way to find out as previous tenants overseas.
> 2) Even after I cancel the line, TPG cannot guarantee they can get me
> service because there might not be any cabling infrastructure, the phone
> line in my apartment in "sample street" might be an extension of the real
> phone line in the apartment in "wrong street". I was told that if I went
> with option 1) and cancelled the line then it might cancel the "real" line
> in the other apartment and might disrupt my neighbour's service.
>
> So can anyone tell me what my best option is from here? Option 2) above
> sounds BS to me. A phone line "extension" from one apartment block to
> another!? Does that make sense? Is it more likely some techy has
> "mislabelled"?
>
> Can anyone recommend any provider that I can switch to easily without
> ending up having to pay through the nose and/or wait forever to get this
> issue resolved? I am happy to pay a bit more. Only reason I was going with
> TPG is because of unlimited quota but I'm wiling to sacrifice it if it
> means I actually get Internet in the next week or so and not in the next
> year or two =(
>
> Regards,
> Parth
>
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