[AusNOG] Vodafone NOC

[Don Gould]

On 19/02/2013 6:23 p.m., Tim March wrote:
> Is it just me that thinks asking for NOC contacts on list instantly pegs
> you as either being a p!ss-ant little customer with no contract or an
> un-skilled punter just looking for someone to whinge at? ... I didn't
> think so.

No, it's a reflection that the front line support by the provider is 
lacking to the point where it's annoying otherwise busy technical people 
who have got sick of just calling the help desk to be passed from one 
person to another who have no clue and won't take ownership of the 
problem to close it down before it hits a list like this.

In my view, if you're from the offending provider then you need to be 
having a chat with your customer service team and explaining that the 
tech lists are yet again being used as an over flow for their poor service.

If you're not from the provider then we need to give our contacts at 
said provider a little reminder that they need to keep their Level 1 
help desks focused on closing down technical issues before they hit our 
tech op lists.

It's all well and good to say "If you don't have an ASN you don't belong 
here..." but where should our customers go if they can't get support 
from our help desks?

Would this guy even be here whinging if he was able to get the support 
he needs from the Level 1 Help Desk as he should?

With direct respect to whois data, you can't get useful contract 
information from whois for Australia any more.

# whois vodafone.com.au
Domain Name:                     vodafone.com.au
Last Modified:                   26-May-2011 11:54:38 UTC
Registrar ID:                    Explorer
Registrar Name:                  Explorer
Status:                          ok

Registrant:                      Vodafone Group PLC
Eligibility Type:                Trademark Owner
Eligibility Name:                VODAFONE
Eligibility ID:                  TM 1104633

Registrant Contact ID:           C6148087-EX
Registrant Contact Name:         Ravi Mohindra
Registrant Contact Email:        Visit whois.ausregistry.com.au for Web 
based WhoIs

Tech Contact ID:                 C2948219-EX
Tech Contact Name:               Ben Anderson
Tech Contact Email:              Visit whois.ausregistry.com.au for Web 
based WhoIs

Go to the whois.ausregistry.com.au

Tech Contact ID	C2948219-EX
Tech Contact Name	Ben Anderson
Tech Contact Email	corporate-services at netnames.com

There is no phone number there to make an instant contact for help.

Compare that to the record for my domain name...

technical_contact_name: Think Design Print
technical_contact_address1: 31 Acheson Avenue
technical_contact_address2: Mairehau
technical_contact_city: Christchurch
technical_contact_country: NZ (NEW ZEALAND)
technical_contact_phone: +64 3 3487235
technical_contact_fax: +64 4 4722027
technical_contact_email: don at thinkdesignprint.co.nz


A phone, fax and email contact.

 From an operational point of view, it seems that the whois data for 
Australia is some what broken.

My advise to the OP is to find a new provider as the current one clearly 
isn't interested in being contacted to resolve technical issues.

With respect to the industry, this is the second issue of this sort I've 
seen pop up on AuNOG in as many days.

Beer

D