[AusNOG] Software / System - What do you use?

[Cameron Newman]

G'day Chris,

Thanks for posting this again. Hopefully I add some insight.

2. WIKI / Knowledgebase - what software? Good Call, I've used confluence at
a couple of companies and it works really well.
3. Helpdesk - what software? Helpspot (www.helpspot.com), I've used this at
a couple of companies and I cant talk about it enough. Great piece of
software, having come from RT. One company had about 15 Support staff
around the world and it worked flawlessly. Just a heads up though you need
an SSD for the MySQL DB as it stores attachments in the DB (Good and Bad
thing).

What ever you do, don't use desk.com!

7. Accounting - what software? I'm assuming here that this is for internal
accounting, not a billing engine. I'd go for xero (xero.com). Another
greatpiece of software.

thanks



On 15 August 2013 09:01, Chris Macko <cmacko at intervolve.com.au> wrote:

> Hi Guys,
>
> Just a reminder, on the 23rd of July I requested you (as industry members)
> respond to particular software items that you and your business personally
> business uses. I had provided an offer of a $100 gift voucher for either
> Myer or David Jones if we make alterations and select an alternate software
> product that is not already in use.
>
> For those responses that answered Atlassian Confluence for
> WIKI/Knowledgebase or otherwise Nuage Software / RecruitPack for HR
> Applicant Profiling, you will be receiving your gift voucher prior to
> Christmas, I will be in touch personally to request your address for
> postage. Unfortunately, we received a very low number of responses via
> AUSNOG (7 in total) and at this stage, unless we receive more responses,
> I'll be sending out the gift vouchers to all these 7 respondants.
>
> I am approaching you in good faith to use your systems and software as a
> guide for our technical managers as we plan out continuous improvement
> items within our business as part of a continued expansion strategy and
> keep open our previous offer, as a reward for your time in sharing your
> business systems. As industry members, we do value your input and would ask
> that you respond to what your business uses for software provision for the
> following areas;
>
> 1. HR Applicant Profiling / Benchmarking / Reporting - what software /
> company? (we have used NuageSoftware RecruitPack, no further gift vouchers
> on this item)
> 2. WIKI / Knowledgebase - what software? (we have chosen to move to
> Atlassian Confluence, thanks to Gliffy plugin, no further gift vouchers on
> this item)
> 3. Helpdesk - what software?
> 4. CRM / CMDB - what software?
> 5. Bandwidth monitoring - Netflow / SNMP - what software?
> 6. SIP termination - what companies / providers?
> 7. Accounting - what software?
>
> If you'd be comfortable in sharing any experiences you have in your past
> in any above areas (including past employment or business enterprise),
> including any positive/negative feedback, it would be appreciated and
> greatly assist me in our review.
>
> As a thank you, if we do make any alterations to our business systems and
> select a software product you have responded with in replacing our existing
> system platform, I'll send out up to the first 20 such responses a $100
> gift voucher for either Myer or David Jones, in time for Christmas.
>
> If you haven't responded as yet, please do so now, so that we can use your
> feedback in selection and improvement. Have a wonderful day.
>
> Kind Regards,
>
> Chris Macko
> Managing Director
> Interhost Pacific Pty Ltd t/a Intervolve
>
> Support Phone    1300 664 574 / +61 8 8260 4237
> Sales Phone      1300 664 574
> Accounts Phone   +61 8 8260 4237
> Office Fax       +61 8 8260 4312
>
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> sales at intervolve.com.au>
> Support Email    support at intervolve.com.au <mailto:
> support at intervolve.com.au>
> Accounts Email   accounts at intervolve.com.au <mailto:
> accounts at intervolve.com.au>
>
> Website  www.intervolve.com.au <http://www.intervolve.com.au/>
>
>
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