[AusNOG] Vocus Route Issue

[James Spenceley]

All,

We were operating under a hazard for reduced protection. I've just finished on a conference call with SouthernCross who have admitted this morning they performed an unauthorised and un-notified software change to their wavelength switching platform at Alexandria, this blew up. Shortly after this we were able to bring the protection path back into service, restoring all services. As I understand it from SouthernCross the software upgrade issue is still ongoing at Alexandria, SouthernCross are working with the vendor to fix it / rebuild it but currently they are operating on a single path.

A new hazard notification is going out to customers about the lack of current protection and continuing issues SX are having at Alexandria. 

We are sorry for the inconvenience caused and I've escalated the lack of notification within SX as it is simply unacceptable.

--
James


On 09/11/2012, at 9:25 AM, James Matthews wrote:

> On Fri, Nov 9, 2012 at 1:24 AM, Rick Carter <rickjcarter at gmail.com> wrote:
>> 
>> Southern Cross has had a catastrophic failure at the Alexandria
>> landing station this morning. We are working with SX on the issue.
>> 
>> We have been able to restore partial service by reinstating old
>> circuits via NZ. Full restoration is still being worked on.
>> 
> 
> Ouch, not good.
> 
> I thought Vocus was pulling one submarine leg from Alexandria and
> another diverse leg from Brookvale?
> 
> 
> 
> Regards,
> 
> James
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog