[AusNOG] Telstra BDAS service

[Bruce Forster]

Hi noggers,

 

Just wondering if others out there are having some problems with getting
tickets worked on at Telstra from the BDAS level 2 team.

 

I lodged a ticket on Friday the 24th, by Wednesday 29th still no action on
the ticket, no one could give me an eta, and I spent about 1.5 hours on hold
one session was about an hour on hold to talk to someone.

 

They normally provide amazing response times and have great service I'm just
wondering what's going on? Can't get a real answer out of Telstra and have
been told I just have to wait..

 

(in before updating prefix-lists)

 

 

Regards,

 

Bruce

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20120301/b01c7772/attachment.html>