[AusNOG] AAPT Ethernet outage

[Brad Henshaw]

Thomas Jackson wrote:

> The probability of an outage is 100% ... The only difference is how
long the outage lasts.

I must remember to put that into our contracts and product
descriptions...  "outage probability: 100%"

> Usually takes a major outage before many businesses see the value of
redundancy.

Sadly this is true. It doesn't matter how big the business is, the
mentality of "well we've had this
non-redundant service for 12 months and it hasn't failed so far, so
we're safe" is always prevalent
somewhere in the organisation. This is compounded by the fact that
certain large incumbents set
their sales staff on senior management and convince them of the
possibility of fully-redundant
services to remote sites for reasonably low additional cost... the kind
of fully-redundant services
that share a single conduit for tens of kilometres in very high risk
areas. (ones prone to backhoe fade)

Dealing with small business is in our/my past, so thankfully we don't
/usually/ have to put up with the "but my
home Internet connection in the city is 20Mbps and I only pay $50/mo,
why should this 10Mbps CIR service
to the middle of nowhere cost me fifty times that?" argument. The next
sentence as the phone is covered
usually goes "Cynthia, don't forget to pay the $4000 booking fee for the
staff party on Friday."

Regards,
Brad