[AusNOG] AAPT metro Ethernet

[Matt Perkins]

I remember signing over 1000 compliance  statements for every component 
within the Optusnet network back in 1999 in the lead up to Y2K.  Now im 
in a smaller world we did a simple but comprehensive audit of our own 
equipment and systems  leading up to the leap second.  I seem to 
remember clients asking as for compliance  statements back in <Y2K. None 
of that went on this time around. But then I cant see the likes of AAPT 
even replying to something like that.

Could this be "Y2K flop apathy" that has lead to these problems with the 
leap second or is it just negligence on the part of providers.

(Any jurno's watching i want credit for "Y2K Flop apathy" )

Matt.




On 2/07/12 4:42 PM, Nathan Brookfield wrote:
> Service providers actually learn from these things? That's a novel idea!!!
>
> -----Original Message-----
> From: Aaron Wigley [mailto:aaron.wigley at rea-group.com]
> Sent: Monday, 2 July 2012 4:31 PM
> To: Nathan.Brookfield at serversaustralia.com.au; 'Jeffrey Sims';
> ausnog at lists.ausnog.net
> Subject: Re: [AusNOG] AAPT metro Ethernet
>
> On 2/07/12 4:15 PM, "Nathan Brookfield"
> <nathan.brookfield at serversaustralia.com.au> wrote:
>> I¹ve always known them as an RCA = Root Cause Analysis
> That is one of the activities that leads to the Incident Report.  A good
> Incident Report covers both any root causes (and there is never a single
> root cause), what the service provider has learned, and what they are doing
> to avoid repetitions of the incident.  A great Incident Report includes an
> admission of fault.
>
> There is a good example template for a Major Incident Report linked from
> http://itservicemngmt.blogspot.com.au/2011/03/itil-major-incident-all-you-h
> ave-to.html.
>
> --
> Aaron Wigley
>
>
>
>
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