[AusNOG] FW: [PIPE-NOTIFICATION] [HAZARD] PIPE IP service degradation

[Matt Perkins]

Here's the followup.

Dear Client,

PIPE Networks wishes to advise that the service degradation to Telstra has been
resolved.

The RFO from our upstream was that an incorrect rate limit had been applied in
their network. We will be working with them to ensure that an appropriate change
management procedure is in place to avoid recurrence of this incident.

For any queries or to report any ongoing issues, please contact the PIPE Network
Operations Centre on +61 7 3233 9895 orsupport at pipenetworks.com, quoting ticket
number SD-61436.





On 27/04/12 11:33 AM, Matt Perkins wrote:
> We got it and our transit to pipe is in NSW cant see anything obvious 
> but then most of our Telstra stuff doesnt go that way.
>
>  On 27/04/12 11:29 AM, Peter Betyounan wrote:
>> Did this notification go out to all customers? First I heard of it, 
>> maybe
>> a State Issue?
>>
>> Regards
>> Pete
>>
>>
>> -----Original Message-----
>> From: ausnog-bounces at lists.ausnog.net
>> [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Alistair Weddell
>> Sent: Friday, 27 April 2012 11:12 AM
>> To: ausnog at ausnog.net
>> Subject: [AusNOG] FW: [PIPE-NOTIFICATION] [HAZARD] PIPE IP service
>> degradation
>>
>> FYI
>>
>> -----Original Message-----
>> From: PIPE Notification List [mailto:support at pipenetworks.com]
>> Sent: Friday, 27 April 2012 10:51 AM
>> To: Alistair Weddell
>> Subject: [PIPE-NOTIFICATION] [HAZARD] PIPE IP service degradation
>>
>> Dear Client,
>>
>> PIPE Networks wishes to advise that we are currently experiencing 
>> service
>> degradation to Telstra on our IP network.
>>
>> We are currently investigating but at this stage it appears to be an
>> upstream issue and we are working with our provider to identify the root
>> cause and get a resolution in place. Further details will be provided as
>> new information is received.
>>
>> For any queries, please contact the PIPE Network Operations Centre on 
>> +61
>> 7 3233
>> 9895 or support at pipenetworks.com, quoting ticket number SD-61436.
>>
>> Regards,
>> PIPE Networks Pty Limited
>> ----
>> PIPE Notification System
>> Please visit: https://info.pipenetworks.com/notification/
>> to browse archived notices.
>> If you have any problems please mail: support at pipenetworks.com
>> ______________________________________
>> PIPE Networks Limited
>>
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>>
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>>
>>
>>
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