[AusNOG] Offtopic: Cessnock Exchange

[Daniel McConville]

So big fish are full of sh*t? :-) (And it takes a lot of straining to
get anything 'done'.)

Sounds about right!

On Wed, Nov 16, 2011 at 8:51 AM, Rod <rod at rb.net.au> wrote:
> Thought for the day:
>
> Morals act like dietary fibre. It is what keeps most little fish little.
>
> Rod
>
> -----Original Message-----
> From: ausnog-bounces at lists.ausnog.net
> [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Jeremy Visser
> Sent: Wednesday, 16 November 2011 8:33 AM
> To: Keith Anderson
> Cc: ausnog at ausnog.net List
> Subject: Re: [AusNOG] Cessnock Exchange
>
> On 15/11/2011, at 14:33, Keith Anderson wrote:
>> One customer went to the local member and to cut a long story short -
>> ended up with the Telstra Retail lady suggesting a migration to ADSL2+
>> with BigPond to overcome the problem.
>
> As a tech support guy at an ISP that sells TW-based DSL services (i.e. in
> the same boat as most ISPs out there), this is what always leaves me
> speechless.
>
> Literally speechless. I'll be dealing either with a congestion problem or a
> no ports issue (often a customer wants to upgrade from ADSL1 to ADSL2+ but
> are knocked back due to "lack of ports"), and inevitably I get asked the
> question "this wouldn't be happening if I were with BigPond, would it?"
>
> In some cases I have contacted customers after they have jumped ship to
> BigPond, and indeed they had their problem solved that I found impossible to
> fix via the TW channels (either provisioning or faults).
>
> This is why I get left speechless -- it's a moral dilemma. On the one hand,
> you have Telstra doing something quite likely illegal and morally
> reprehensible. On the other hand I must accept the status quo (evil telco is
> evil), and because I can't lie to my customers, I can't exactly disagree
> with them.
>
> I'm such a little fish in a big sea, I don't feel like I have the power to
> be the change I want to see in the world.
>
>
>
>
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