[AusNOG] Granny just got shafted

[Alastair Waddell]

Hi All,

The elderly, the infirm and the dying at Lifestyle SA's Forest Place retirement village have just been advised (at 4pm on a Friday) that their internet access will be revoked (and in the absence of any additional information, one assumes 'immediately').

The service has been in place for a year and you can only imagine the extent to which some residents are dependent on it.

Without prejudice to any party mentioned, I'm asking if anyone knows what's going on here and what the access situation is likely to be ongoing. I don't know if, or to what extent, this affects the other 10 or so villages.

Regards,
Alastair Waddell




----- Original Message -----
From: "xxxxxx" <xxxxxx at nurvtelecom.com.au> 
  <redacted>
Sent: Friday, October 22, 2010 4:07 PM
Subject: Cessation of Broad band Services


>  Dear Sir/Madam,
>
> We write in relation to your arrangement with  NURV Telecom Pty Ltd.
> (the Provider) for the supply of the telecommunications services nominated
> by you on your customer
> service application form to your residence in the Lifestyle SA Village
> ("your services").
>
> The provision of your services where subject to agreement entered into
> between the provider
> Lifestyle SA Pty Ltd and lifestyle Utilities Pty Ltd for the supply of
> electronic communication equipment
> and services to the lifestyle SA villages (the "Agreement").
>
> Unfortunately by way of mutual agreement between the parties, the
> agreement has now come to an end.
>
> As such, we regrettably inform you that we will no longer be able to
> provide your services to you.
>
> We hereby provide you with written notice of the termination of your
> services.
>
> we appolgise for the inconvenience caused and advise you to contact
> Lifestyle SA Pty Ltd for information
> regarding the options available for the alternate provision of services to
> your residence.
>
> Yours Faithfully
>
> Support Team
>
> NURV Telcom Pty Ltd.