[AusNOG] Outage that costs Millions

[Anand Kumria]

Hi Narelle,

So, essentially, you are asking the "Five Whys".

http://en.wikipedia.org/wiki/5_Whys

Unfortunately it is very hard for a non-customer to hold a supplier to
account and expect an appropriate answer.

If you find a way, please let us know.

Thanks,
Anand

On Wed, Jun 30, 2010 at 1:02 AM, Narelle <narellec at gmail.com> wrote:
> These articles annoy me. I can't figure out what the fault was, merely
> that 1. people couldn't buy lottery tickets (via a computer system)
> and 2. Telstra has admitted some involvement.
>
> So was it a fault in a hosted service? A network failure? A router?
> Fibre cut? Software in an application? Hardware on a web service? DNS?
>
> Personally I always thought it better to post a statement of what went
> wrong in a plain English explanation with an apology.
>
> The fact is that the rush to print 'something' is preferred to good
> journalism, and our industry still hasn't improved in its openness on
> what goes wrong when it inevitably goes wrong.
>
>
> On Wed, Jun 30, 2010 at 9:41 AM, Skeeve Stevens <Skeeve at eintellego.net> wrote:
>> Ouch.  Someone’s going to lose their jobs.
>> From:
>> http://www.news.com.au/breaking-news/three-people-have-won-17-million-each-in-oz-lottos-50-million-draw/story-e6frfku0-1225886037533
>>
>> Meanwhile, angry lotto outlets have lashed Telstra after a fault crashed
>> computers and froze ticket purchases for the jackpot.
>>
>> Thousands of Victorian punters were knocked back in the busy lunchtime rush
>> when the Tatts computer system was paralysed, the Herald Sun reports.
>
>
>
> --
>
>
> Narelle
> narellec at gmail.com
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