[AusNOG] Anyone else experiencing high latency, low speeds through internode?

Mark Smith nanog at 85d5b20a518b8f6864949bd940457dc124746ddc.nosense.org
Sun Jul 4 21:26:56 EST 2010 

On Sun, 4 Jul 2010 17:48:25 +1000
Karl Kloppenborg <karl at karltec.net> wrote:

> And its back, same results again,
> 
> And the guy (no offence offence to MMC) at internode first level support says I am getting the latency because I am pinging a google US server... come on man I think I would know if I was pinging a US server or not? </rant>
> 
> Hrrm that's what originally started me thinking this could be a weird issue the sync just doesn't appear right.
> 
> BTW, for all those who are going "EU support is not allowed on AusNOG" I am not ASKING for support, I am not trying HELP.. I am expressing (what I think) is a weird issue.
> 
> 

These types of faults are bread-and-butter faults for operators, and
are usually only of interest to them when they're affecting 100s or
1000s of users. One person complaining about it on an operator mailing
list like this is an annoyance rather than anything else.

If you think it is a weird issue, maybe you don't quite understand the
company you're in and what they do. Would you expect to go to a
mechanic's convention and then say "my car won't start, that's weird."
The reaction would be similar to what you're getting here ...

If you don't want to go through official ISP support, then Whirlpool is
the appropriate place for this sort of issue. Some of the people here
may be willing to help you over there, but that doesn't mean that here
is equal to there.

> 
> 
> -----------SNIP----------------
> Hi Karl,
> 
> Thank you for your email.
> 
> Can you please provide further information as to what is running slow? Are your downloads running slow or are there some websites that are running slow? If they are can you please specify.
> 
> Increased latency to Google in the US in and of itself is not going result in problems with your connection.
> 
> --------------------------------
> I
> 
> 
> Cheers!
> Karl Kloppenborg
> 
> 
> On 04/07/2010, at 17:41, Nathan Brookfield wrote:
> 
> > 10mbit Downstream and 128k Upstream, Am I the only one that thinks that's a little strange?
> > 
> > Kindest Regards,
> > Nathan Brookfield
> > 
> > Network Operations
> > The One Provider Group Pty Ltd
> > 
> > Sent from my iPhone
> > 
> > On Jul 4, 2010, at 4:57 PM, "Karl Kloppenborg" <karl at karltec.net> wrote:
> > 
> >> I have already logged support with them...
> >> 
> >> Just thought I would like to see what your thoughts were,
> >> Seems a bit strange to just suddenly "Do" this.
> >> 
> >> Cheers!
> >> Karl Kloppenborg
> >> 
> >> 
> >> 
> >> 
> >> On 04/07/2010, at 16:52, Scott Howard wrote:
> >> 
> >>> 1300 788 233
> >>> 
> >>> Internode's customer support is excellent, and (with no offense to MMC!) far better than you're going to get here...
> >>> 
> >>>   Scott.
> >>> 
> >>> 
> >>> On Sat, Jul 3, 2010 at 11:47 PM, Karl Kloppenborg <karl at karltec.net> wrote:
> >>> Yeah,
> >>> Rebooted three - four times.
> >>> 
> >>> Checked all computers on the network (two of them) turned off the other one, plus checked my macbook for transfers happening in the background, nothing out of the normal.
> >>> 
> >>> I have also checked the DHCP table for any people who might have hacked and jumping my wifi (Tin foil hats :D )
> >>> 
> >>> Nothing out of the ordinary...
> >>> 
> >>> Very strange,
> >>> 
> >>> DSL Status:	Connected
> >>> DSL Modulation Mode:	MultiMode
> >>> DSL Path Mode:	Interleaved
> >>> Downstream Rate:	9888 kbps
> >>> Upstream Rate:	128 kbps
> >>> Downstream Margin:	9 db
> >>> Upstream Margin:	11 db
> >>> Downstream Line Attenuation:	25 db
> >>> Upstream Line Attenuation:	7.5 db
> >>> Downstream Transmit Power:	10 db
> >>> Upstream Transmit Power:	19 db
> >>> PVC Connection  
> >>> Encapsulation:	RFC 2516 PPPoE
> >>> Multiplexing:	LLC
> >>> Qos:	UBR
> >>> Pcr Rate:	0
> >>> Scr Rate:	0
> >>> Autodetect:	Enable
> >>> VPI:	8
> >>> VCI:	35
> >>> Enable:	Yes
> >>> PVC Status:	Up
> >>> 
> >>> 
> >>> 
> >>> Cheers!
> >>> Karl Kloppenborg
> >>> 
> >>> 
> >>> 
> >>> 
> >>> On 04/07/2010, at 16:43, Matthew Moyle-Croft wrote:
> >>> 
> >>>> You're seeing 700ms+ on the first hop.
> >>>> 
> >>>> I'd suggest checking if you're transferring a lot of stuff and/or just try rebooting your ADSL modem/router.
> >>>> 
> >>>> MMC
> >>>> 
> >>>> On 04/07/2010, at 4:10 PM, Karl Kloppenborg wrote:
> >>>> 
> >>>>> Hey Matthew,
> >>>>> 
> >>>>> You are right, how very noob of me to :P
> >>>>> 
> >>>>> karl:~ karl$ traceroute google.com
> >>>>> traceroute to google.com (66.102.11.104), 64 hops max, 52 byte packets
> >>>>>  1  192.168.1.1 (192.168.1.1)  4.504 ms  1.418 ms  1.175 ms
> >>>>>  2  lns20.syd7.internode.on.net (150.101.199.219)  981.656 ms  716.172 ms  818.604 ms
> >>>>>  3  te3-3.cor2.syd7.internode.on.net (150.101.195.13)  743.925 ms  688.767 ms  136.491 ms
> >>>>>  4  gi6-0-0-145.bdr1.syd6.internode.on.net (150.101.195.245)  142.577 ms  232.041 ms  921.565 ms
> >>>>>  5  gw.google.com (150.101.225.34)  1126.228 ms  920.613 ms  819.387 ms
> >>>>>  6  66.249.95.232 (66.249.95.232)  409.420 ms  408.016 ms  718.100 ms
> >>>>>  7  64.233.174.242 (64.233.174.242)  716.887 ms  939.990 ms  1228.640 ms
> >>>>>  8  syd01s01-in-f104.1e100.net (66.102.11.104)  627.500 ms  907.453 ms  432.102 ms
> >>>>> karl:~ karl$ 
> >>>>> 
> >>>>> 
> >>>>> 
> >>>>> Cheers!
> >>>>> Karl Kloppenborg
> >>>>> 
> >>>>> 
> >>>>> 
> >>>>> 
> >>>>> On 04/07/2010, at 16:38, Matthew Moyle-Croft wrote:
> >>>>> 
> >>>>>> Karl,
> >>>>>> I have no idea where you are.  If you're having an issue then at least a traceroute would be good as we terminate DSL in 13 sites in Australia, so even narrowing that down, especially with 9 IXes we peer at in Australia plus significant private peering, it's a bit tricky.
> >>>>>> 
> >>>>>> MMC
> >>>>>> 
> >>>>>> On 04/07/2010, at 3:55 PM, Karl Kloppenborg wrote:
> >>>>>> 
> >>>>>>> Sorry didn't mean to use it as a support channel, was more asking if it is indeed related to the PIPE post.
> >>>>>>> 
> >>>>>>> :)
> >>>>>>> 
> >>>>>>> Cheers!
> >>>>>>> Karl Kloppenborg
> >>>>>>> 
> >>>>>>> On 04/07/2010, at 16:22, Matthew Moyle-Croft wrote:
> >>>>>>> 
> >>>>>>>> Karl,
> >>>>>>>> Thanks for all the detail,
> >>>>>>>> 
> >>>>>>>> I suggest you contact https://secure.internode.on.net/contact/online/#support
> >>>>>>>> 
> >>>>>>>> MMC
> >>>>>>>> 
> >>>>>>>> On 04/07/2010, at 3:34 PM, Karl Kloppenborg wrote:
> >>>>>>>> 
> >>>>>>>>> Noggers,
> >>>>>>>>> 
> >>>>>>>>> Seems I am getting really poor speeds on Internode residential plus some pretty big latency issues for google
> >>>>>>>>> 
> >>>>>>>>> karl:~ karl$ ping google.com
> >>>>>>>>> PING google.com (66.102.11.104): 56 data bytes
> >>>>>>>>> 64 bytes from 66.102.11.104: icmp_seq=0 ttl=57 time=297.618 ms
> >>>>>>>>> 64 bytes from 66.102.11.104: icmp_seq=1 ttl=57 time=136.979 ms
> >>>>>>>>> 64 bytes from 66.102.11.104: icmp_seq=2 ttl=57 time=182.588 ms
> >>>>>>>>> 64 bytes from 66.102.11.104: icmp_seq=3 ttl=57 time=240.112 ms
> >>>>>>>>> ^C
> >>>>>>>>> 
> >>>>>>>>> I might just be reiterating over the PIPE issue though?
> >>>>>>>>> 
> >>>>>>>>> 
> >>>>>>>>> Cheers!
> >>>>>>>>> Karl Kloppenborg
> >>>>>>>>> 
> >>>>>>>>> 
> >>>>>>>>> 
> >>>>>>>>> <ATT00001..txt>
> >>>>>>>> 
> >>>>>>>> 
> >>>>>>>> 
> >>>>>> 
> >>>> 
> >>> 
> >>> 
> >>> _______________________________________________
> >>> AusNOG mailing list
> >>> AusNOG at lists.ausnog.net
> >>> http://lists.ausnog.net/mailman/listinfo/ausnog
> >>> 
> >>> 
> >> 
> >> _______________________________________________
> >> AusNOG mailing list
> >> AusNOG at lists.ausnog.net
> >> http://lists.ausnog.net/mailman/listinfo/ausnog
>

More information about the AusNOG mailing list