[AusNOG] iSeek Tech Contact Request - Offlist

[Ryan Benson]

Simon,

Thanks. I probably didn't clarify my situation. The company that I
work for do not buy services from iSeek, we have a customer who has
hosting with a downstream customer of theirs, and we had a routing
issue from our AS into their network. I am very familiar with the SLA
process, I was simply after a helping hand from iSeek.

Turns out they already knew about the issue and resolved it shortly
after anyway :-)

Cheers, Ryan.

On 12 February 2010 07:21, simon thomason <sapage at sapage.net> wrote:
> Hey Ryan,
>
>
> Good to hear :) iseek are pretty good! Just thought I would point you in the right direct if you were still stuck.
>
> When it comes to dealing with most ISP your best bet is to hit the website or the support contacts you were provided when you first got services.
>
> Most of the time the support desk/NOC will be able to help you or at least point you in the right direct.
>
> Corporate ISP are a little different as you pay extra to get a certain level of support so the support people you talk to most of the time are much higher level then in your consumer grade stuff or at least they will pass it on to someone that can deal with it!
>
> If you don't get a level of service that is within your SLA or agreed upon expectations then you can always go to your account manager (who is most likely just going to talk/yell to the same person you just got off the phone with in support :) ).
>
> Cheers,
>
> Simon.
>
>
> On 11/02/2010, at 10:53 PM, Ryan Benson wrote:
>
>> Thanks, but the issue got sorted off list.
>>
>> netops.support[at]iseek.com.au I got from PeeringDB too.
>>
>> On 11 February 2010 22:06, Simon <sapage at sapage.net> wrote:
>>> Support at iseek.com.au
>>>
>>> Sent from my iPhone
>>>
>>> On 11/02/2010, at 2:56 PM, Ryan Benson <mail at ryanbenson.net> wrote:
>>>
>>>> Hi Guys,
>>>>
>>>> Anyone around from iSeek who can assist me with a routing issue I
>>>> may/may not be seeing!
>>>>
>>>> Cheers, Ryan
>>>> _______________________________________________
>>>> AusNOG mailing list
>>>> AusNOG at lists.ausnog.net
>>>> http://lists.ausnog.net/mailman/listinfo/ausnog
>>>
>
>