[AusNOG] Exetel Customer Announcement

[Skeeve Stevens]

I thought this would be interesting to the list.

Is this something that other ISP's are also having issues with, and should the Comms Alliance, IIA, ISOC-AU or others be getting involved from a lobbying perspective?

...Skeeve



Exetel December 2010 Customer News Letter

Exetel Suing The TIO?

Exetel has, after twelve months of legal 'discussions' filed a claim against the TIO in late November for wrongful charging and breaches of its constitution.

Why did we do this?

Firstly, it was not because Exetel gets a lot of complaints to the TIO - in fact Exetel is one of the very lowest 'transgressors' according to the TIO's own web site (our latest quarterly TIO bill was less than $900.00).

We did it because we, by 'force' not by our own desires, are a 'member' of the TIO and we object to being a member of a rogue organization that insists we pay to belong to it but dismisses our totally legitimate complaints about the way 'our organisation' operates without any consideration for the correctness of its day to day actions or for the efficacy of its own actions.

So for the whole time of our 'belonging' to the TIO we have raised specific objections to many different aspects of how the TIO conducts its daily affairs with the net result that we our legitimate concerns have been dismissed by 'clerks' who have difficulty in spelling 'ADSL' let alone understanding the first thing about how it works.

For practically the whole of 2010 to date our lawyers have been seeking a non court involving redress to overcharging and sensible processes to correct the current glaring errors in the current TIO procedures. Apart from monthly legal bills no other result has been achieved.

Our legal advisors, after almost 12 months of attempting to reach a sensible resolution from the TIO's legal personnel have now advised us that the only way of sensibly getting an answer from the TIO is to get a court to order them to do so.

Therefore we have begun that long and pointlessly expensive process.



<other customer news of no interest to AusNOG removed>





...Skeeve

--
Skeeve Stevens, CEO
eintellego Pty Ltd - The Networking Specialists
skeeve at eintellego.net / www.eintellego.net
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