[AusNOG] exetel sydney down

[Thomason, Simon]

Hey Mark,

I read this and have a little Laugh to myself as I have seen many a titled "Network Engineer" or even "Senior Network Engineer" reported faults on services' with little to no fault finding on their behalf. We are talking about simple stuff they have neglected to do.

I also know a lot of people that are not titled as such who do a fantastic job of fault find and provide the required information (end-users)!

I do understand that most end-users would have no idea, but that said there are also a lot of people in a position where they should know what to do who do not for whatever reason.

Cheers,
Simon

-----Original Message-----
From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Mark Smith
Sent: Tuesday, 20 April 2010 8:08 PM
To: Karl Kloppenborg
Cc: ausnog at ausnog.net
Subject: Re: [AusNOG] exetel sydney down

On Tue, 20 Apr 2010 14:05:29 +1000
Karl Kloppenborg <karl at karltec.net> wrote:

> That is also my understanding of the charter, however did the OP tell us if he was a user or Network engineer (or similar)?
>

Lack of traceroutes or any other outcomes of troubleshooting steps
performed indicates end-user.



>
> Cheers!
> Karl Kloppenborg
>
>
> P 02 8014 4253  EXT:104  | M 0438475892  |  www.karltec.net
>
> Please consider the environment before printing this email. Think before you print.
>
>
>
>
> On 20/04/2010, at 13:52, Noel Butler wrote:
>
> > Was the list charter recently changed?
> > As I thought it was forbidden for end users to use this list to seek help from their ISP.
> >
> >
> > On Tue, 2010-04-20 at 09:38 +1000, Kevin Collins wrote:
> >>
> >> All working now, still don't know what has happened as was unable to see the exetel router
> >>
> >>
> >>
> >>
> >>
> >> From: ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Darren Moss
> >> Sent: Tuesday, 20 April 2010 8:54 AM
> >> To: Kevin Collins; ausnog at ausnog.net
> >> Subject: Re: [AusNOG] exetel sydney down
> >>
> >>
> >>
> >>
> >> Hi Kevin,
> >>
> >>
> >>
> >> We have connections with Exetel in Sydney and they are working fine.
> >>
> >>
> >>
> >>
> >> Regards,
> >>
> >>
> >> Darren Moss
> >> General Manager
> >> Australia and New Zealand
> >> [p] 1300 131 083 [f] 03 9017 2287
> >> [e] Darren.Moss at em3.com.au [w] www.em3.com.au
> >>
> >> em3 People and Technology | Managed Technology Experts
> >> postal: PO Box 2333, Moorabbin VIC 3189
> >>
> >> New Zealand Airedale Street, Auckland City
> >> postal: PO Box 39573, Howick 2045
> >> [p] 09 887 0550 [f] 09 887 0273
> >>
> >>
> >>
> >>
> >>
> >>
> >> From:ausnog-bounces at lists.ausnog.net [mailto:ausnog-bounces at lists.ausnog.net] On Behalf Of Kevin Collins
> >> Sent: 2010-04-20 8:51 am
> >> To: ausnog at ausnog.net
> >> Subject: [AusNOG] exetel sydney down
> >>
> >> anyone have news about a exetel outage in sydney at the moment?
> >>
> >>
> >> _______________________________________________
> >> AusNOG mailing list
> >> AusNOG at lists.ausnog.net
> >> http://lists.ausnog.net/mailman/listinfo/ausnog
> > _______________________________________________
> > AusNOG mailing list
> > AusNOG at lists.ausnog.net
> > http://lists.ausnog.net/mailman/listinfo/ausnog
>
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