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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Hi Sean,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Thanks for this. I have had a look at Cachethq – it doesn’t look like it supports all the functionality I wanted, but I was thinking about modifying
it, the same as you’ve suggested. The fact that it’s a Laravel app is nice!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">I also thought about developing something to plug into statuspage, using web hooks to decide when to send out notifications and effectively manage
our subscribers ourselves. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">The problem is we wanted something that’s not part of our infrastructure at all, and ideally doesn’t require anything custom, so it’s 100% separate
to us. But some kind of custom option may prove to be the only solution, as nothing so far differentiates maintenance vs outage notifications.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US">Rhys.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Shaun Deans [mailto:shaun@kadeo.com.au]
<br>
<b>Sent:</b> Monday, 23 November 2020 11:54 AM<br>
<b>To:</b> Rhys Hanrahan <rhys@nexusone.com.au><br>
<b>Cc:</b> ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Status page recommendations<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi Rhys<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Have you seen <a href="http://cachethq.io">cachethq.io</a> ?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">It may have the features and if not it's open source so you can add them.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The developer is a well known developer (core laravel team).<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">It would be my choice if I needed one. I didn't validate it against your feature set.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Cheers<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Shaun<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, 23 Nov 2020, 11:10 am Rhys Hanrahan, <<a href="mailto:rhys@nexusone.com.au">rhys@nexusone.com.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi Everyone!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I’m hoping to get some recommendations on a status page product. We originally signed up for
<a href="http://statuspage.io" target="_blank">statuspage.io</a> because that seems by far the most popular, but were surprised to find that what I would have thought were basic features that we need, are missing.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">So far I haven’t found any other product that does what we’re after, either. Hoping someone else has. In particular we are missing:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="m-4759350468800117634msolistparagraph"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>The ability to allow users to subscribe to maintenance events differently to outage notifications. E.g. users want SMS notifications for outages, but only email notifications for maintenance. Many people don’t want late night SMSes of regular scheduled
maintenance, some do.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="m-4759350468800117634msolistparagraph"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>Or further to this, some users don’t want to subscribe to maintenance notifications at all, but yet do want outage notifications.<o:p></o:p></p>
<p class="m-4759350468800117634msolistparagraph"> <o:p></o:p></p>
<p class="m-4759350468800117634msolistparagraph"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>The other thing we’re missing is the ability to manage subscribers as contacts. E.g. instead of a list of random mobile numbers, to associate an email and mobile to a contact so we can see who it is and what company they’re from.<o:p></o:p></p>
<p class="m-4759350468800117634msolistparagraph"> <o:p></o:p></p>
<p class="m-4759350468800117634msolistparagraph"><span style="font-family:Symbol">·</span><span style="font-size:7.0pt">
</span>We need component/service level subscriptions, but that seems to be a standard feature all providers offer. So no problems there.<o:p></o:p></p>
<p class="m-4759350468800117634msolistparagraph"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The first two items: granular subscriptions for maintenance events is really the deal breaker, and surely we aren’t the only ones who need this. Atlassian has said this is a feature
request, but won’t give any details or an ETA. Managing contacts we could live without.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We really want it to be hosted on third-party infrastructure and a turnkey solution, for obvious reasons, but I’m open to looking at anything at this point.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks all!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Rhys Hanrahan<br>
Chief Information Officer<br>
Nexus One Pty Ltd<br>
<br>
E: <a href="mailto:support@nexusone.com.au" target="_blank">support@nexusone.com.au</a><br>
P: +61 2 9191 0606<br>
W: <a href="http://www.nexusone.com.au/" target="_blank">http://www.nexusone.com.au/</a><br>
M: PO Box A356 Sydney South, NSW 1235<br>
A: Suite 12.03, Level 12, 227 Elizabeth Street, Sydney NSW 2000<br>
<br>
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