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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Hi Rhys,<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Another option is to program your network status page, network sensor, IoT device, etc, to forward your notifications according to type, to a communications service like we have at Welcorp.com. Quite a few IT solution providers use this as a work around for point one and two to get only the communications they desire.<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>For example if you wanted SMS alerts for maintenance, you’d just set up your system to send your maintenance email alert to <a href="mailto:phonenumber@sms.message-service.org">phonenumber@sms.message-service.org</a>; or if you wanted a voice phone call for outages, you could forward those notifications to <a href="mailto:phonenumber@tts.message-service.org">phonenumber@tts.message-service.org</a>. If you wanted an SMS with an embedded short URL with all the engineering data from the email, you could send the email to <a href="mailto:phonenumber@linkinsms.message-service.org">phonenumber@linkinsms.message-service.org</a> <o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>At a user level, we have built in “allow” or “deny” message time windows. So if one user wants or doesn’t want alerts at night or weekend, that is easy to configure on a web interface.<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><img border=0 width=843 height=600 style='width:8.7847in;height:6.25in' id="Picture_x0020_2" src="cid:image001.jpg@01D6C194.AB3312E0"><span style='mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>John Hoffman<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="mailto:John.h@welcorp.com">John.h@welcorp.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>CEO<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-family:"Arial Black",sans-serif;color:red'>WEL </span></i><span style='color:#1F497D'>Corporation Pty Ltd<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Mob +61 427 185 038<o:p></o:p></span></p><p class=MsoNormal><a href="http://www.welcorp.com/">www.welcorp.com</a><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><img border=0 width=166 height=74 style='width:1.7291in;height:.7708in' id="Picture_x0020_3" src="cid:image002.png@01D6C194.AB3312E0" alt=Wellogo></span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> AusNOG <ausnog-bounces@lists.ausnog.net> <b>On Behalf Of </b>Cameron Murray<br><b>Sent:</b> Monday, 23 November 2020 11:59 AM<br><b>To:</b> Rhys Hanrahan <rhys@nexusone.com.au><br><b>Cc:</b> ausnog@lists.ausnog.net<br><b>Subject:</b> Re: [AusNOG] Status page recommendations<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>We went with Statuspal - Might not tick all your boxes as you need to integrate Twillio for SMS but was the cheapest and allowed the addon functions to be integrated for our needs.<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Mon, Nov 23, 2020 at 11:25 AM Rhys Hanrahan <<a href="mailto:rhys@nexusone.com.au">rhys@nexusone.com.au</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Sean,<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks for this. I have had a look at Cachethq – it doesn’t look like it supports all the functionality I wanted, but I was thinking about modifying it, the same as you’ve suggested. The fact that it’s a Laravel app is nice!<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I also thought about developing something to plug into statuspage, using web hooks to decide when to send out notifications and effectively manage our subscribers ourselves. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The problem is we wanted something that’s not part of our infrastructure at all, and ideally doesn’t require anything custom, so it’s 100% separate to us. But some kind of custom option may prove to be the only solution, as nothing so far differentiates maintenance vs outage notifications.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks,<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Rhys.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US>From:</span></b><span lang=EN-US> Shaun Deans [mailto:<a href="mailto:shaun@kadeo.com.au" target="_blank">shaun@kadeo.com.au</a>] <br><b>Sent:</b> Monday, 23 November 2020 11:54 AM<br><b>To:</b> Rhys Hanrahan <<a href="mailto:rhys@nexusone.com.au" target="_blank">rhys@nexusone.com.au</a>><br><b>Cc:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br><b>Subject:</b> Re: [AusNOG] Status page recommendations</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Rhys<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Have you seen <a href="http://cachethq.io" target="_blank">cachethq.io</a> ?<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It may have the features and if not it's open source so you can add them.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The developer is a well known developer (core laravel team).<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It would be my choice if I needed one. I didn't validate it against your feature set.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Cheers<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Shaun<o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, 23 Nov 2020, 11:10 am Rhys Hanrahan, <<a href="mailto:rhys@nexusone.com.au" target="_blank">rhys@nexusone.com.au</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi Everyone!<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I’m hoping to get some recommendations on a status page product. We originally signed up for <a href="http://statuspage.io" target="_blank">statuspage.io</a> because that seems by far the most popular, but were surprised to find that what I would have thought were basic features that we need, are missing.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>So far I haven’t found any other product that does what we’re after, either. Hoping someone else has. In particular we are missing:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=gmail-m-6234569475642599133m-4759350468800117634msolistparagraph><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> </span>The ability to allow users to subscribe to maintenance events differently to outage notifications. E.g. users want SMS notifications for outages, but only email notifications for maintenance. Many people don’t want late night SMSes of regular scheduled maintenance, some do.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=gmail-m-6234569475642599133m-4759350468800117634msolistparagraph><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> </span>Or further to this, some users don’t want to subscribe to maintenance notifications at all, but yet do want outage notifications.<o:p></o:p></p><p class=gmail-m-6234569475642599133m-4759350468800117634msolistparagraph> <o:p></o:p></p><p class=gmail-m-6234569475642599133m-4759350468800117634msolistparagraph><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> </span>The other thing we’re missing is the ability to manage subscribers as contacts. E.g. instead of a list of random mobile numbers, to associate an email and mobile to a contact so we can see who it is and what company they’re from.<o:p></o:p></p><p class=gmail-m-6234569475642599133m-4759350468800117634msolistparagraph> <o:p></o:p></p><p class=gmail-m-6234569475642599133m-4759350468800117634msolistparagraph><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> </span>We need component/service level subscriptions, but that seems to be a standard feature all providers offer. So no problems there.<o:p></o:p></p><p class=gmail-m-6234569475642599133m-4759350468800117634msolistparagraph> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The first two items: granular subscriptions for maintenance events is really the deal breaker, and surely we aren’t the only ones who need this. Atlassian has said this is a feature request, but won’t give any details or an ETA. Managing contacts we could live without.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We really want it to be hosted on third-party infrastructure and a turnkey solution, for obvious reasons, but I’m open to looking at anything at this point.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks all!<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>Rhys Hanrahan<br>Chief Information Officer<br>Nexus One Pty Ltd<br><br>E: <a href="mailto:support@nexusone.com.au" target="_blank">support@nexusone.com.au</a><br>P: +61 2 9191 0606<br>W: <a href="http://www.nexusone.com.au/" target="_blank">http://www.nexusone.com.au/</a><br>M: PO Box A356 Sydney South, NSW 1235<br>A: Suite 12.03, Level 12, 227 Elizabeth Street, Sydney NSW 2000<br><br></span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'><img border=0 width=280 height=73 style='width:2.9166in;height:.7569in' id="_x0000_i1025" src="http://quintus.nexusone.com.au/~rhys/nexus1-email-sig.jpg" alt="http://quintus.nexusone.com.au/~rhys/nexus1-email-sig.jpg"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The information in this email and or any of the attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd, or third parties; and or b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd, or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>If you are not an authorised recipient of this email, please contact the sender immediately by return email or by telephone on 02 91910600 and delete the email from your system.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We do not accept any liability in connection with any computer virus, data corruption, interruption or any damage generally as a result of transmission of this email.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>_______________________________________________<br>AusNOG mailing list<br><a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p></blockquote></div></div></div><p class=MsoNormal>_______________________________________________<br>AusNOG mailing list<br><a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p></blockquote></div></div></body></html>