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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Hi Jason & All,<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Agree wholeheartedly, so many people help out on here in good faith and operate in an informal capacity to bridge a gap that for whatever reason allows issues to slip through the cracks without obvious or well defined points of escalation.<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>I am thankful for those that stick there necks out to help out others who are stuck, they should feel they can stick their necks out without somebody wanting to swing a sword and take off their head. <o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>AusNOG is after all, if I may quote the charter a “</span>mailing list has been established to provide a forum for<br>the exchange of technical information, the discussion of specific implementation issues that require cooperation among internet<br>infrastructure related service providers (eg ISP/ASP/DC etc), the discussion of technically focused operational issues, and the discussion<br>of technical issues relating to provision of internet services and the various infrastructure related services in the telecommunications<br>industry.”<span style='mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Peers helping peers not demanding explanations from corporate entities from those that have tried to help and do the right thing. <o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Thank you Russell and all the others that try to make the world an easier place in an often thankless world. <o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>And my apologies to Dave Hughes for taking this a little off topic </span><span style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'>😊</span><span style='mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Kind Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'>Jim.<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-US'><o:p> </o:p></span></p><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> AusNOG <ausnog-bounces@lists.ausnog.net> <b>On Behalf Of </b>Jason Leschnik<br><b>Sent:</b> Saturday, 3 October 2020 11:29 PM<br><b>To:</b> Nikolas Geyer <nik@neko.id.au><br><b>Cc:</b> ausnog <ausnog@lists.ausnog.net><br><b>Subject:</b> Re: [AusNOG] Urgent: Telstra NOC<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>> Job didn’t ask for a RCA, he asked what action was taken at a very specific time that resolved the impact.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif'>This is precisely why helpful people stop helping. </span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif'>I see this list as a gentle[man|</span>woman]'s agreement that support structures "kinda suck" and are not always great at getting a contact fast<span style='font-family:"Helvetica",sans-serif'>,<b> _By no means do I see it as my personal ticket queue with those who do take time to respond_</b>. </span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif'>Russell divulging any more than he did I would imagine could land him in hot water, especially if that's not the official messaging Telstra wishes to release at that time. Anything further, then you should be relying on the official channels. Russell </span>supplements<span style='font-family:"Helvetica",sans-serif'> Telstra's official channels, he does not supplant them. I think that goes for anyone else who helps on the list. </span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif'>Let's always try to protect those who "aggressively" do the right thing for companies that sometimes outwardly may appear like they don't care. </span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif'>As always Russell, great work. </span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif'>Regards,</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif'>Jason. </span><o:p></o:p></p></div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=0 style='width:0cm;border-collapse:collapse'><tr><td style='padding:0cm 0cm 0cm 0cm'></td></tr></table></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Wed, 30 Sep 2020 at 08:20, Nikolas Geyer <<a href="mailto:nik@neko.id.au">nik@neko.id.au</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><p class=MsoNormal>Job didn’t ask for a RCA, he asked what action was taken at a very specific time that resolved the impact.<br><br>This had major effects on the global Internet routing system, and a lot of networks have applied some level of traffic engineering against AS1222 originated routes. I don’t think it unreasonable that those network operators would like some level of transparency as opposed to blind trust that it’s resolved adequately to a level where pre-impact trust can be inferred against AS1221 again.<br><br>This wasn’t just a little hiccup...<br><br>Sent from my iPhone<br><br>> On Sep 29, 2020, at 5:39 PM, DaZZa <<a href="mailto:dazzagibbs@gmail.com" target="_blank">dazzagibbs@gmail.com</a>> wrote:<br>> <br>> What part of "Root cause investigations are underway" is difficult to<br>> understand?<br>> <br>> As much as I have an intense dislike for all things Telstra, this got<br>> fixed at 5:48 am AEST, according to Russell - it's now barely 07:40 am<br>> AEST - demanding a root cause analysis in less than 2 hours from an<br>> organisation as large as Telstra is a bit rich.<br>> <br>> D<br>> <br>> <br>>> On Wed, 30 Sep 2020 at 07:24, Job Snijders <<a href="mailto:job@ntt.net" target="_blank">job@ntt.net</a>> wrote:<br>>> <br>>> Dear Russell,<br>>> <br>>> At 20:32 UTC something transpired that remedied the issue, what was that<br>>> action?<br>>> <br>>> What assurances do we have that this doesn't happen again in the next 24<br>>> hours?<br>>> <br>>> Kind regards,<br>>> <br>>> Job<br>>> <br>>>> On Wed, Sep 30, 2020 at 07:06:38AM +1000, Russell Langton wrote:<br>>>> Hi job,<br>>>> Root cause investigations are underway with the teams.<br>>>> <br>>>> Thanks.<br>>>> <br>>>>> On Wed, 30 Sep 2020, 6:49 am Job Snijders, <<a href="mailto:job@ntt.net" target="_blank">job@ntt.net</a>> wrote:<br>>>> <br>>>>> Dear Russell,<br>>>>> <br>>>>> Thank you for this update.<br>>>>> <br>>>>> Do you have any information on what transpired?<br>>>>> <br>>>>> Kind regards,<br>>>>> <br>>>>> Job<br>>>>> <br>>>>> On Wed, Sep 30, 2020 at 06:47:00AM +1000, Russell Langton wrote:<br>>>>>> Hi,<br>>>>>> This should be resolved now.<br>>>>>> Please advise if any further issues.<br>>>>>> <br>>>>>> <br>>>>>> On Wed, 30 Sep 2020, 5:48 am Russell Langton, <<a href="mailto:russell3901@gmail.com" target="_blank">russell3901@gmail.com</a>><br>>>>> wrote:<br>>>>>> <br>>>>>>> Hi,<br>>>>>>> I'm on leave but getting the right teams to review asap.<br>>>>>>> <br>>>>>>> <br>>>>>>> On Wed, 30 Sep 2020, 4:44 am Sadiq Saif, <<a href="mailto:lists@sadiqsaif.com" target="_blank">lists@sadiqsaif.com</a>> wrote:<br>>>>>>> <br>>>>>>>> Can somebody from Telstra's NOC contact me off list please?<br>>>>>>>> <br>>>>>>>> Y'all are leaking the following prefixes:<br>>>>>>>> <a href="http://208.100.53.0/24" target="_blank">208.100.53.0/24</a>, <a href="http://67.202.70.0/24" target="_blank">67.202.70.0/24</a>, <a href="http://69.162.134.0/24" target="_blank">69.162.134.0/24</a>, <a href="http://208.117.38.0/24" target="_blank">208.117.38.0/24</a>,<br>>>>>>>> <a href="http://50.31.98.0/24" target="_blank">50.31.98.0/24</a><br>>>>>>>> <br>>>>>>>> Correct origin is AS32748, not AS1221.<br>>>>>>>> <br>>>>>>>> I am contacting on behalf of my employer who is a Steadfast customer.<br>>>>>>>> <br>>>>>>>> --<br>>>>>>>> Sadiq Saif<br>>>>>>>> _______________________________________________<br>>>>>>>> AusNOG mailing list<br>>>>>>>> <a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br>>>>>>>> <a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>>>>>>>> <br>>>>>>> <br>>>>> <br>>>>>> _______________________________________________<br>>>>>> AusNOG mailing list<br>>>>>> <a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br>>>>>> <a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>>>>> <br>>>>> <br>>> _______________________________________________<br>>> AusNOG mailing list<br>>> <a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br>>> <a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>> <br>> <br>> <br>> --<br>> veg·e·tar·i·an:<br>> Ancient tribal slang for the village idiot who can't hunt, fish or ride<br>> _______________________________________________<br>> AusNOG mailing list<br>> <a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br>> <a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>_______________________________________________<br>AusNOG mailing list<br><a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p></blockquote></div></div></body></html>