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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi Greg, <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I can also recommend Synergy Wholesale, I had domains all over the place and had multiple issues dealing with Melbourne IT takeovers of several of my registrars, the last being Uber Global/AussieHQ - Suffice to say I couldn’t get away from them fast enough!<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Synergy have been great – everything is manageable in one place, and like Rob they are a +1 from me, I’ve never needed to call or email them to fix anything.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Kind Regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Jim.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> AusNOG <ausnog-bounces@lists.ausnog.net> <b>On Behalf Of </b>Rob Thomas<br><b>Sent:</b> Friday, 31 July 2020 6:33 AM<br><b>To:</b> Greg M <gregm@servu.net.au><br><b>Cc:</b> ausnog@lists.ausnog.net<br><b>Subject:</b> Re: [AusNOG] auDA help<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>I suggest you just transfer your domain away from GoDaddy, to a different registrar, as they are notoriously useless.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>If you do a bunch of domains, it might be best to go with a wholesaler and whilst I personally recommend Synergy Wholesale, there are others you can pick from - look at the accredited registrars here:<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><a href="https://www.auda.org.au/industry-information/registrars/">https://www.auda.org.au/industry-information/registrars/</a> <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Thu, 30 Jul 2020 at 19:26, Greg M <<a href="mailto:gregm@servu.net.au">gregm@servu.net.au</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Hi Noggers,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Wondering if anyone a contact at AUDA or Godaddy who can assist with a domain issue. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>History:<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span lang=EN-AU>Jun 30, Godaddy advises the domain has a de-registered ABN/ACN associated to it.<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span lang=EN-AU>Jul 6 – Stat dec, Updated ABN/ASIC details sent to Godaddy<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span lang=EN-AU>Jul 8 – Godaddy update the domain details (change visible via whois) even requiring a 2 year upfront “payment” to renew it as part of the “update”<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span lang=EN-AU>Jul 30 – The .<a href="http://com.au/.net.au" target="_blank">com.au/.net.au</a> domains suddenly cease working with an email from Goddady advising we did not respond in 30 days since the original email and that the domain is now cancelled.<o:p></o:p></span></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>We have contacted them today, twice and of course we are unable to speak to anyone there who “handles these specific requests” – and have been advised by Customer Service it will take “auDA weeks to months” to process our support request.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Seriously?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Any help is appreciated as the business has been crippled by this, as their CRM/practise software is all linked to their website/domain with complex Azure/O365 integrations that no longer function.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Cheers,<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-AU>Greg<o:p></o:p></span></p></div></div><p class=MsoNormal>_______________________________________________<br>AusNOG mailing list<br><a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></p></blockquote></div></div></body></html>