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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link="#0563C1" vlink="#954F72" style='tab-interval:36.0pt'><div class=WordSection1><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'>Experiences have varied – about 50% are a simple change-over of no more than 5 mins outage which consists of lifting the <span class=SpellE>adsl</span> modem out and putting the NCD in and connecting the new router up.<o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'>50% have been horror stories where the ‘NBN Tech’ does a crappy job and nothing works for weeks with multiple <span class=SpellE>callback</span> appointments until you finally get one who gives a …….<o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'>Cheers,<o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'>Richard<o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></font></p><div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><font size=2 face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:EN-AU;font-weight:bold'>From:</span></font></b><span lang=EN-US style='mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:EN-AU'> AusNOG <ausnog-bounces@lists.ausnog.net> <b><span style='font-weight:bold'>On Behalf Of </span></b>Jennifer Sims<br><b><span style='font-weight:bold'>Sent:</span></b> Friday, 6 March 2020 11:01 AM<br><b><span style='font-weight:bold'>To:</span></b> Rhys Hanrahan <rhys@nexusone.com.au><br><b><span style='font-weight:bold'>Cc:</span></b> ausnog@lists.ausnog.net<br><b><span style='font-weight:bold'>Subject:</span></b> Re: [AusNOG] NBN FTTC Install experience<o:p></o:p></span></p></div></div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'>For existing FTTC where the NCD is place should be painless same day activations.</span></font><span style='mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU'><o:p></o:p></span></p><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></font></p></div><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'>Where there is no previous NCD or NBN service will depend if the service is properly cabled to the DPU or not.<o:p></o:p></span></font></p></div><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></font></p></div><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'>If it’s SC33 per NBN, then should be “plug and play”.<o:p></o:p></span></font></p></div><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></font></p></div><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'>If it’s 33 with a botched roll out or 32 with cut in needed, tech will deal with it E2E<o:p></o:p></span></font></p></div><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></font></p></div><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'>(Level 1 rep for a major ISP)<o:p></o:p></span></font></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'>Jennifer <o:p></o:p></span></font></p><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'>Sent from my iPhone<o:p></o:p></span></font></p></div><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character:line-break'><![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'><![endif]><o:p></o:p></span></font></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'>On 6 Mar 2020, at 11:36, Rhys Hanrahan <rhys@nexusone.com.au> wrote:<o:p></o:p></span></font></p></blockquote></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-font-family:"Times New Roman"'> </span></font><span style='mso-fareast-font-family:"Times New Roman";mso-fareast-language:EN-AU'><o:p></o:p></span></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Hi Everyone,<o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'> <o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>We’re are starting to do our first NBN FTTC installs. And whereas FTTN and FTTB are pretty straight forward to handle remotely with 5-10 mins downtime with pre-configured CPE, I am slightly concerned about the activation process for FTTC and what downtime is involved. I’m wondering if anyone here has any real-world experience of how these things go? We service businesses only and a prolonged outage (hours) would not be OK for our customers. Has anyone been able to do FTTC cutovers without a major impact (especially remotely as we have a few orders interstate)?<o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'> <o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>I am wondering if we need to make it part of the ordering process that we have backup 4G in place first. But it depends on how severe things are.<o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'> <o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>We do NBN through AAPT NWB. I’ve read the following (including some answers from AAPT):<o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'> <o:p></o:p></span></font></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo2'><font size=2 face=Calibri><span style='font-size:11.0pt'>DPU Cut in / physical swap of copper pair – expect outage of course but can’t say how long beyond “within the appointment window”. Is it fair to expect NBN have done all the major physical work beforehand and this is a simple 5-10m re-termination of the copper line? <o:p></o:p></span></font></li></ul><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'> <o:p></o:p></span></font></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo2'><font size=2 face=Calibri><span style='font-size:11.0pt'>We would then continue to run on ADSL until we decide to physically cutover to the NCD.<o:p></o:p></span></font></li></ul><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'> <o:p></o:p></span></font></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo2'><font size=2 face=Calibri><span style='font-size:11.0pt'>Swap to NCD and subsequent activation – It seems NBNCo checks for data flow a few times a day, and it *<b><span style='font-weight:bold'>might</span></b>* be possible to swap from ADSL to the NCD at the end of the day, and have it activate by end of day. But AAPT wasn’t able to give any anecdotal evidence that activation can happen overnight and be done by morning. They are only going off NBNCo’s official word that it will take up to 24 hours. Which is a scary thought for business continuity – unless I suppose we do all NCD cutovers on a Friday afternoon.<o:p></o:p></span></font></li></ul><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'> <o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Appreciate any insights!<o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'> <o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Thanks,<o:p></o:p></span></font></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'> <o:p></o:p></span></font></p><p class=MsoNormal><font size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:EN-AU'>Rhys Hanrahan<br>Chief Information Officer<br>Nexus One Pty Ltd<br><br>E: <a href="mailto:support@nexusone.com.au"><font color=blue><span style='color:blue'>support@nexusone.com.au</span></font></a><br>P: +61 2 9191 0606<br>W: <a href="http://www.nexusone.com.au/"><font color=blue><span style='color:blue'>http://www.nexusone.com.au/</span></font></a><br>M: PO Box A356 Sydney South, NSW 1235<br>A: Suite 12.03, Level 12, 227 Elizabeth Street, Sydney NSW 2000<br><br><span style='border:solid windowtext 1.0pt;padding:0cm'><img border=0 width=280 height=73 id="_x0000_i1025" src="cid:image001.jpg@01D5F3A9.FF838690" alt="Image removed by sender. http://quintus.nexusone.com.au/~rhys/nexus1-email-sig.jpg"></span></span></font><o:p></o:p></p><p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;mso-fareast-language:EN-AU'>The information in this email and or any of the attachments may contain; a. 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