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p.MsoNormal,p.MsoNoSpacing{margin:0}</style></head><body><div style="font-family:"Times New Roman", times, serif;">My one piece of anecdata is that they seemingly cut the line and walked away because it was raining, so we had to get a tech out (a week later) to get it running.<br></div><div style="font-family:"Times New Roman", times, serif;"><br></div><div style="font-family:"Times New Roman", times, serif;">James<br></div><div style="font-family:"Times New Roman", times, serif;"><br></div><div style="font-family:"Times New Roman", times, serif;">On 2020-03-06 11:25 <a href="mailto:rich-lists@edit-co.com">rich-lists@edit-co.com</a> wrote:<br></div><blockquote type="cite" id="qt"><div class="qt-WordSection1"><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">Experiences have varied – about 50% are a simple change-over of no more than 5 mins outage which consists of lifting the <span class="qt-SpellE">adsl</span> modem out and putting the NCD in and connecting the new router up.</span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">50% have been horror stories where the ‘NBN Tech’ does a crappy job and nothing works for weeks with multiple <span class="qt-SpellE">callback</span> appointments until you finally get one who gives a …….</span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">Cheers,</span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">Richard</span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><div style="border-top-color:currentcolor;border-top-style:none;border-top-width:medium;border-right-color:currentcolor;border-right-style:none;border-right-width:medium;border-bottom-color:currentcolor;border-bottom-style:none;border-bottom-width:medium;border-image-outset:0;border-image-repeat:stretch;border-image-slice:100%;border-image-source:none;border-image-width:1;border-left-color:blue;border-left-style:solid;border-left-width:1.5pt;padding-top:0cm;padding-right:0cm;padding-bottom:0cm;padding-left:4pt;"><div><div style="border-right-color:currentcolor;border-right-style:none;border-right-width:medium;border-bottom-color:currentcolor;border-bottom-style:none;border-bottom-width:medium;border-left-color:currentcolor;border-left-style:none;border-left-width:medium;border-image-outset:0;border-image-repeat:stretch;border-image-slice:100%;border-image-source:none;border-image-width:1;border-top-color:rgb(225, 225, 225);border-top-style:solid;border-top-width:1pt;padding-top:3pt;padding-right:0cm;padding-bottom:0cm;padding-left:0cm;"><p class="qt-MsoNormal"><b><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style="" lang="EN-US"><b><span class="size" style="font-size:11pt">From:</span></b></span></span></span></b><span style="" lang="EN-US"> AusNOG <ausnog-bounces@lists.ausnog.net> <b><span style=""><b>On Behalf Of </b></span></b>Jennifer Sims<br><b><span style=""><b>Sent:</b></span></b> Friday, 6 March 2020 11:01 AM<br><b><span style=""><b>To:</b></span></b> Rhys Hanrahan <rhys@nexusone.com.au><br><b><span style=""><b>Cc:</b></span></b> ausnog@lists.ausnog.net<br><b><span style=""><b>Subject:</b></span></b> Re: [AusNOG] NBN FTTC Install experience</span></p></div></div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">For existing FTTC where the NCD is place should be painless same day activations.</span></span></span></span><span style=""></span><br></p><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p></div><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">Where there is no previous NCD or NBN service will depend if the service is properly cabled to the DPU or not.</span></span></span></span><br></p></div><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p></div><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">If it’s SC33 per NBN, then should be “plug and play”.</span></span></span></span><br></p></div><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p></div><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">If it’s 33 with a botched roll out or 32 with cut in needed, tech will deal with it E2E</span></span></span></span><br></p></div><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p></div><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">(Level 1 rep for a major ISP)</span></span></span></span><br></p></div><div><p class="qt-MsoNormal" style="margin-bottom:12pt;"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">Jennifer </span></span></span></span><br></p><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">Sent from my iPhone</span></span></span></span><br></p></div><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"><br style=""></span></span></span></span></p><blockquote style="margin-top:5pt;margin-bottom:5pt;"><p class="qt-MsoNormal" style="margin-bottom:12pt;"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">On 6 Mar 2020, at 11:36, Rhys Hanrahan <rhys@nexusone.com.au> wrote:</span></span></span></span><br></p></blockquote></div><blockquote style="margin-top:5pt;margin-bottom:5pt;"><div><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><span style=""></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">Hi Everyone,</span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">We’re are starting to do our first NBN FTTC installs. And whereas FTTN and FTTB are pretty straight forward to handle remotely with 5-10 mins downtime with pre-configured CPE, I am slightly concerned about the activation process for FTTC and what downtime is involved. I’m wondering if anyone here has any real-world experience of how these things go? We service businesses only and a prolonged outage (hours) would not be OK for our customers. Has anyone been able to do FTTC cutovers without a major impact (especially remotely as we have a few orders interstate)?</span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">I am wondering if we need to make it part of the ordering process that we have backup 4G in place first. But it depends on how severe things are.</span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">We do NBN through AAPT NWB. I’ve read the following (including some answers from AAPT):</span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><ul style="margin-top:0cm;" type="disc"><li class="qt-MsoListParagraph" style="margin-left:0cm;"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">DPU Cut in / physical swap of copper pair – expect outage of course but can’t say how long beyond “within the appointment window”. Is it fair to expect NBN have done all the major physical work beforehand and this is a simple 5-10m re-termination of the copper line?</span></span></span></span><br></li></ul><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><ul style="margin-top:0cm;" type="disc"><li class="qt-MsoListParagraph" style="margin-left:0cm;"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">We would then continue to run on ADSL until we decide to physically cutover to the NCD.</span></span></span></span><br></li></ul><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><ul style="margin-top:0cm;" type="disc"><li class="qt-MsoListParagraph" style="margin-left:0cm;"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">Swap to NCD and subsequent activation – It seems NBNCo checks for data flow a few times a day, and it *<b><span style=""><b>might</b></span></b>* be possible to swap from ADSL to the NCD at the end of the day, and have it activate by end of day. But AAPT wasn’t able to give any anecdotal evidence that activation can happen overnight and be done by morning. They are only going off NBNCo’s official word that it will take up to 24 hours. Which is a scary thought for business continuity – unless I suppose we do all NCD cutovers on a Friday afternoon.</span></span></span></span><br></li></ul><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">Appreciate any insights!</span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">Thanks,</span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt"> </span></span></span></span><br></p><p class="qt-MsoNormal"><span class="font" style="font-family:Tahoma"><span class="size" style="font-size:13px"><span style="color: black;"><span class="font" style="font-family:"Tahoma", sans-serif"><span class="size" style="font-size:10pt">Rhys Hanrahan<br>Chief Information Officer<br>Nexus One Pty Ltd<br><br>E: <a href="mailto:support@nexusone.com.au"><span><span style="color:blue;">support@nexusone.com.au</span></span></a><br>P: +61 2 9191 0606<br>W: <a href="http://www.nexusone.com.au/"><span><span style="color:blue;">http://www.nexusone.com.au/</span></span></a><br>M: PO Box A356 Sydney South, NSW 1235<br>A: Suite 12.03, Level 12, 227 Elizabeth Street, Sydney NSW 2000<br><span style="border-top-color:windowtext;border-top-style:solid;border-top-width:1pt;border-right-color:windowtext;border-right-style:solid;border-right-width:1pt;border-bottom-color:windowtext;border-bottom-style:solid;border-bottom-width:1pt;border-left-color:windowtext;border-left-style:solid;border-left-width:1pt;border-image-outset:0;border-image-repeat:stretch;border-image-slice:100%;border-image-source:none;border-image-width:1;padding-top:0cm;padding-right:0cm;padding-bottom:0cm;padding-left:0cm;"><img id="qt-_x0000_i1025" src="cid:image001.jpg@01D5F3A9.FF838690" alt="Image removed by sender. http://quintus.nexusone.com.au/~rhys/nexus1-email-sig.jpg" width="280" height="73" border="0"></span></span></span></span></span></span></p><p class="qt-MsoNormal"><span class="font" style="font-family:Calibri"><span class="size" style="font-size:13px"><span style=""><span class="size" style="font-size:11pt">The information in this email and or any of the attachments may contain; a. 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