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<b><span style="font-size:8.5pt;font-family:"Calibri",sans-serif;color:#FCB040">GREAT<o:p></o:p></span></b></p>
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<a href="https://web.crewhu.com/#/survey?crewhu_id=59ee141bde9a7a5263c460e4&users_ids=59ee141bde9a7a5263c4610d&survey_type_code=typSignature&rating=5"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#FCB040;border:none windowtext 1.0pt;padding:0cm;text-decoration:none"><img border="0" width="35" height="35" style="width:.368in;height:.368in" id="_x0000_i1028" src="cid:image003.png@01D5DCF3.A1BC1800"></span></a><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#5F6062"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AusNOG <ausnog-bounces@lists.ausnog.net>
<b>On Behalf Of </b>Bevan Slattery<br>
<b>Sent:</b> Thursday, 6 February 2020 12:52 PM<br>
<b>To:</b> Greenhood IT <support@greenhood.com.au>; ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Ticket Received - [#49297] AusNOG Digest, Vol 96, Issue 5<o:p></o:p></span></p>
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<p class="MsoNormal">Awesome.  Thanks.  Should I just reboot the modem in the mean time?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif">From:</span></b><span style="font-family:"Calibri",sans-serif"> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of Greenhood IT <<a href="mailto:support@greenhood.com.au">support@greenhood.com.au</a>><br>
<b>Sent:</b> Thursday, February 6, 2020 11:02 am<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> [AusNOG] Ticket Received - [#49297] AusNOG Digest, Vol 96, Issue 5
<o:p></o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">Dear Ausnog,<br>
<br>
Thanks for your email. We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 49297.<br>
One of our support team will be reviewing your request and will send you a personal response as soon as we possibly can.<br>
<br>
Thank you for your patience, and for trusting us with your support needs.<br>
<br>
Sincerely,<br>
Greenhood IT Support Team<o:p></o:p></span></p>
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</span><span style="font-size:1.0pt;font-family:"fdtktid",serif;color:white">49297:102386</span><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif">
<o:p></o:p></span></p>
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