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--></style></head><body lang="EN-AU" link="#0563C1" vlink="#954F72"><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d">Hi Rhys,</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d">We might be able to assist.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d">We’ve worked with may providers and end users in similar scenarios and focus on Dedicated Connect product which AWS recommended to you (which is covered by AWS SLAs).</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d">Ref: </span><a href="http://techflow.com.au/cloudedge/">http://techflow.com.au/cloudedge/</a><span style="font-size:11.0pt;color:#1f497d"></span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d">Ping me at below number and we can discuss further.</span></p><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d">Best regards,</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d">Shah Hardik</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d">Mobile: 0433 90 6366</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d">Suite 17, Level 3, 55 Pyrmont Bridge Road, Pyrmont - 2009</span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d">Email: <a href="mailto:shah.hardik@techflow.com.au"><span style="color:blue">shah.hardik@techflow.com.au</span></a> | <a href="https://t.sidekickopen79.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XZsd7g2vW6442zv2BF-FPW7fRL1x56dRC4d5gLDT02?te=W3R5hFj26QkHmW4mKDtb3K2y_-W3ZZpwW3Fbt5R4mMD31&si=5046652182331392&pi=3c95b42c-47df-4fe4-a50f-0f63edbda7ff"><span style="color:blue">www.techflow.com.au</span></a> </span></p></div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1f497d"> </span></p><div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> <b>On Behalf Of </b>Rhys Hanrahan<br><b>Sent:</b> Monday, 3 February 2020 10:48 AM<br><b>To:</b> <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br><b>Subject:</b> [AusNOG] AWS Direct Connect - Connectivity to SaaS app for customers</span></p></div></div><p class="MsoNormal"> </p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Hi Everyone,</span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">We are looking to position ourselves to be a recommended connectivity provider to a major SaaS platform in Australia as part of a larger strategy. They host all of their cloud platform on AWS, so I am looking at ways we can differentiate ourselves from “normal” connectivity by providing some level of superior connectivity to this platform in terms of performance and being able to provide a higher level of support of the connectivity from our customer to the SaaS app. For a lot of customers using the app, it would be mission-critical for them.</span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Obviously a part of this will be to try and partner with the SaaS provider themselves and see what we can work out, but I wanted to see if anyone else has attempted something like this, and if there’s a middle-ground we can reasonably achieve, and hopefully provide a tangibly better experience. And also get feedback on what the outcomes were of undertaking something like this – is it worth it?</span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">We don’t use AWS currently, so I am starting from scratch and will likely need to get in touch with AWS to confirm this approach. </span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">We would be starting with just the cross-connects and a public interface to reach the SaaS platform – my main concerns here are:</span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><ul style="margin-top:0cm" type="disc"><li class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-GB" style="font-size:11.0pt">Anyone who’s done this – do you actually a notice tangible performance benefit on your AWS app? I feel like any latency benefits would be minimal for an average application. </span></li></ul><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><ul style="margin-top:0cm" type="disc"><li class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-GB" style="font-size:11.0pt">Is there any solid real-world benefits you can point to? To me the main thing would be having a clearly defined support path more than anything actually technical – but a clear technical benefit to point to would be great.</span></li></ul><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><ul style="margin-top:0cm" type="disc"><li class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-GB" style="font-size:11.0pt">Does anyone know any stats in terms of latency differences of being on AWS Direct connect dedicated connections vs. transit (bonus: vs. just peering on an IX) to paint a picture of network performance differences.</span></li></ul><p class="MsoListParagraph"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><ul style="margin-top:0cm" type="disc"><li class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-GB" style="font-size:11.0pt">In terms of getting an official SLA with AWS this seems to require a min $15K USD/month enterprise support contract, so realistically we’re not going to have that in place for some time (maybe ever) because we’ll just be using AWS for the connectivity component. So without this SLA actually in place, what has the reliability of direct connect been like, and how hard is it to get AWS themselves to work with you in the event there is some kind of issue that requires their support? While we can provide a high level of support, AWS is part of the equation and would need to make sure this is solid too.</span></li></ul><p class="MsoListParagraph"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><ul style="margin-top:0cm" type="disc"><li class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-GB" style="font-size:11.0pt">With Direct Connect in place - are there any issues with just shutting down the AWS Direct connect BGP session and falling back to transit in the event of an issue? I imagine this would be fine. (I am assuming traffic is public but otherwise would need a fallback IPSec tunnel).</span></li></ul><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">My plan would be:</span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><ul style="margin-top:0cm" type="disc"><li class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-GB" style="font-size:11.0pt">Setup 2x dedicated cross-connects to AWS – one in Sydney and one in Melbourne. I know lots of partners offer AWS Direct Connect over peering, but AWS themselves say they can only offer an SLA on dedicated connections, and with one less point of failure I’m sure this is a more reliable scenario.</span></li></ul><p class="MsoListParagraph"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><ul style="margin-top:0cm" type="disc"><li class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-GB" style="font-size:11.0pt">Start with at least a “public interface” on the links – my understanding is that then all public AWS traffic would traverse this link based on advertisements done by us and Amazon.</span></li></ul><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><ul style="margin-top:0cm" type="disc"><li class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-GB" style="font-size:11.0pt">Work towards developing a relationship with the SaaS provider such that we could establish a “private interface” directly into their AWS infrastructure in some form – my understanding is that it’s possible to setup these private connections between two separate AWS accounts so it should be possible, if the SaaS provider is happy to do this.</span></li></ul><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><ul style="margin-top:0cm" type="disc"><li class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-GB" style="font-size:11.0pt">Work towards building expenditure with AWS to the point where we could get enterprise support for an official SLA on Direct Connect (a far-off target).</span></li></ul><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Hopefully I’m not missing anything. Appreciate any advice you can give.</span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"> </span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt">Thanks everyone, as usual.</span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;color:black"><br>Rhys Hanrahan<br>Chief Information Officer<br>Nexus One Pty Ltd</span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;color:black"><br>E: <a href="mailto:support@nexusone.com.au" target="_blank">support@nexusone.com.au</a><br>P: +61 2 9191 0606<br>W: <a href="http://www.nexusone.com.au/">http://www.nexusone.com.au/</a><br>M: PO Box A356 Sydney South, NSW 1235<br>A: </span><span lang="EN-GB" style="font-size:11.0pt">Level 12 227 Elizabeth St<span style="color:black">, Sydney NSW 2000<br><br><img border="0" width="280" height="73" style="width:2.9166in;height:.7604in" id="Picture_x0020_1" src="cid:image001.jpg@01D5DA80.DCEBD610" alt="ttp://quintus.nexusone.com.au/~rhys/nexus1-email-sig.jpg"></span></span><span lang="EN-GB"></span></p><p class="MsoNormal"><span style="font-size:11.0pt"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1025" src="https://t.sidekickopen79.com/s1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v5dbl2W3M2smn4Wzv6bW7fKgKv2zlZNzW7J09B51k1H6H0?si=5046652182331392&pi=3c95b42c-47df-4fe4-a50f-0f63edbda7ff"></span><span style="font-size:11.0pt"></span></p></div></body></html>