<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.emailquote, li.emailquote, div.emailquote
{mso-style-name:emailquote;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:1.0pt;
border:none;
padding:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-AU" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">From what I saw on our mail filter side it wasn’t a complete outage – was almost like it was rate limited. So mail was trickling through, just some stuff – mainly things with attachments - took longer
than others.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I only had one person out of the 200 odd users we have on o365 contact us, and that was someone who had sent some internal emails from their ERP system and hadn’t received them immediately like they
normally do – and they actually thought it was the ERP system, as they were still getting other emails.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I do definitely think the lack of a throat to choke so to speak has mellowed people out a bit. In most cases they realise that we can’t directly “fix” it so to speak.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> AusNOG <ausnog-bounces@lists.ausnog.net>
<b>On Behalf Of </b>Brad Peczka<br>
<b>Sent:</b> Thursday, 21 November 2019 1:40 PM<br>
<b>To:</b> Chad Kelly <chad@cpkws.com.au>; ausnog@lists.ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Microsoft cloud issues?<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div id="x_divtagdefaultwrapper">
<p><span style="font-size:12.0pt;color:black">Microsoft have publically and openly acknowledged that they had an issue yesterday with their network platform.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">The fact that you did not receive calls from your customers may not necessarily indicate the absence of an issue; in fact, I'd say it indicates an increasing acknowledgement and (sadly) acceptance of outages with
cloud services in general. What would have once resulted in system admins and support staff getting strips torn off them for services being down is now met with little more than a knowing nod and "Ahhh. We should let the team know about that".<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">It's also worth noting that direct connectivity to Azure or AWS is great for some businesses, but not applicable or suitable for others - nor is it a guarantee of being unaffected by these kind of issues. As an
example, a small 5 person business that relies on 365 for email hosting cannot, and should not have to, in most cases procure an ExpressRoute just to get connectivity to their email or presence platform.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">But hey, that's what happens when you put all your eggs on someone elses computer(s).<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black">Regards,<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black">-Brad.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="98%" align="center">
</div>
<div id="x_divRplyFwdMsg">
<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> AusNOG <<a href="mailto:ausnog-bounces@lists.ausnog.net">ausnog-bounces@lists.ausnog.net</a>> on behalf of Chad Kelly <<a href="mailto:chad@cpkws.com.au">chad@cpkws.com.au</a>><br>
<b>Sent:</b> Thursday, 21 November 2019 11:53:30 AM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] Microsoft cloud issues?</span> <o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt">On 11/21/2019 12:00 PM, <a href="mailto:ausnog-request@lists.ausnog.net">
ausnog-request@lists.ausnog.net</a> wrote:<br>
<br>
> We just had a 8 hour issue with no emails yesterday<br>
<br>
I was at the Microsoft Head Office in Melbourne yesterday and was still <br>
able to recieve mail fine.<br>
<br>
I'd say some of these issues were specific to certain networks.<br>
<br>
I didn't get any urgent calls from customers either.<br>
<br>
Microsoft have connectivity directly with most ISPs in Au now a days. <br>
I'd suggest not relying on free peering.<br>
<br>
I'd get direct connectivity.<br>
<br>
As for Teams for corporate use I would suggest running a Hybrid Cloud <br>
environment for it.<br>
<br>
I did notice some delays to email on Tuesday night but none of our stuff <br>
was down totally.<br>
<br>
Regards Chad.<br>
<br>
<br>
<br>
<br>
-- <br>
Chad Kelly<br>
Manager<br>
CPK Web Services<br>
Phone 03 5273 0246<br>
Web <a href="http://www.cpkws.com.au">www.cpkws.com.au</a><br>
<br>
_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a><o:p></o:p></span></p>
</div>
</div>
</body>
</html>